Service Delivery Manager

This is a Maximum Term contract for 12 monthsHybrid work EnvironmentFlexible Work ArrangementsSCHADS level 6At New Horizons, we are passionate about creating a unified organisation whereour teams work seamlessly together to deliver exceptional outcomes.This exciting new position at New Horizons has been recently created followingour recent company restructure.What's in It for You?
Professional Development:Opportunities for continuous learning andcareer growth.Supportive Team Environment: Work with a collaborative and motivatedteam.Innovative Culture:Be part of a forward-thinking organization thatvalues creativity and innovation.Flexible Work Arrangements:Enjoy a balance between work andpersonal life.Community Engagement:Make a positive impact in the localcommunity.Diverse and Inclusive Workplace:Work in an environment that valuesdiversity and inclusion.Our BenefitsSalary packaging of up to $15900+ in tax free pay per FBT yearInternal and external learning and development opportunitiesSupportive corporate culture and working environmentLeave loading and superannuationEmployee Assistance Program providing counselling servicesEligibility for our recognition program and celebration of service.The OpportunityWe are looking for a dynamic and seasoned Service Delivery Manager tolead our complex service operations, ensuring compliance, financial robustness,and alignment with our strategic goals.Your role will involve:Deliveringhigh-quality,person-centeredexperiences.Monitoring performanceandempoweringProgram and Experience Leads.Building and maintainingstrong relationshipswith the community, families, stakeholders, and funding bodies.Ensuringregulatory,procedural, andfinancial frameworksare met.You will supervise Program and Experience Leads and Customer Experience Coordinators, report to a General Manager, and collaborate with internal teams and external agencies.Key ResponsibilitiesLeadProgram and Experience Leads and frontline employees to buildhigh-performing teams.Foster apositive learning and development culturethrough regular feedback and development planning.Identify, support, and coach employees forcareer progressionandtalent retention.Maintain astructured operational rhythmwith team meetings and 1:1s.Communicateeffectively, cascading and escalating information as needed.Managecritical incidentsaccording to policies and procedures.Promote and implementchange initiatives, modellingpositive behavior.Support the General Manager inforecasting,reviewing, andaligning budgets.Driveservice excellence initiatives, including quality checks and stakeholder engagement.Buildstrong networkswith external customers and stakeholders.Skills and Experience5-10 years of experience in a managerial or leadership position, overseeing teams of 10 or more members.
Proven track record in managing operational tasks and shaping strategic initiatives across various departments.Experience in managing relationships with at least 5 key internal and external stakeholders (e.g., government bodies, community groups) and representing the organisation in high-level negotiations or discussions.A relevant bachelor's degree in business, management, or community services is essential.
Postgraduate qualifications are highly valued.Equivalent experience, expertise, or a combination of qualifications will also be considered.In-depth knowledge of compliance and regulatory requirements in human services, with a proven track record of successfully navigating audits or regulatory reviews.High level of technical and computer literacy, particularly with Microsoft Office and reporting systems.Strongpeople leadership skillswith aproactive,supportive, andinclusive management style.Comprehensive knowledge ofperson-centered principlesandoutcomes-focused support.Valid NSW C class driver's license, capable of driving large cars and vans.Excellent communication skills, both written and verbal to engage and support stakeholdersPre-employment Checks:National Disability Insurance Scheme Worker Check;Working with Children Check (or any equivalent check available in the State orTerritory in which your employment is based); andcurrentNational Police Background Check that discloses your suitability to haveunsupervised contact with vulnerable groups of people.If this sounds like you.......
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