Service Delivery Manager

3 days ago

Sydney, New South Wales, Australia beBeeServicemanagement Full time $100,000 - $110,000
Service Delivery Manager

The primary objective of this role is to oversee the delivery of technology services that support business operations.

Key responsibilities include managing and coordinating service delivery teams, collaborating with internal stakeholders, and ensuring alignment with business needs.

  • Manage and oversee the delivery of technology services to support business operations.
  • Collaborate with internal teams and stakeholders to ensure service alignment with business needs.
  • Monitor and improve service performance metrics and KPIs.
  • Develop and implement processes to enhance service delivery and efficiency.

A successful candidate should have a solid understanding of service delivery processes within the technology domain, experience managing a medium-large size team, proven experience in managing stakeholders, strong organisational and problem-solving skills.

Additional desirable qualities include familiarity with service metrics, KPIs, and reporting tools as well as a commitment to continuous improvement and operational excellence.

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