Service Delivery Manager

2 weeks ago

Sydney, New South Wales, Australia Attribute Consulting Full time

Work in a fantastic and dynamic agile work environment.
- Permanent role with a generous salary and work benefits.
- Flexible working from home conditions.

We are looking for an experienced Service Delivery Manager to join our team. The Service Delivery Manager will be responsible for managing the end-to-end service delivery of IT services across Australia and Manila.

You will partner with other technology functions and line-of-business leaders to deliver service management support using the ITIL methodology framework and in an agile technology environment.

**Responsibilities**:

- Accountable for providing Incident, Problem, Change, Service Request and Knowledge management along with Disaster Recovery for all of Australia and Manila
- Manage the delivery of IT services and ensure that they meet the business requirements and are delivered on time, within budget, and to the expected quality.
- Build and maintain strong relationships with stakeholders and ensure that service delivery meets or exceeds their expectations.
- Provide leadership and direction to the service delivery team, ensuring that they are motivated and aligned with the business goals and objectives.
- Develop and implement service delivery strategies, policies, and procedures that align with the company's goals and objectives.
- Monitor and report on service delivery performance, including SLAs, KPIs, and other metrics, and take corrective action as necessary.
- Drive continuous improvement in service delivery by identifying opportunities for improvement and implementing changes to enhance the quality and efficiency of service delivery.

**Requirements**:

- Minimum of 5 years in financial services or a similar industry
- Advanced knowledge and experience in ITIL processes, specifically in Incidents, Problems, and Change.
- Experience managing major incidents, conducting root cause analysis, and working under pressure.
- Proven track record of continual service improvement, achieving service agreements, and maintaining a risk mindset (including policy, standards, and processes.
- Deep understanding and empathy for working with a broad range of business stakeholders and staff to understand their challenges and deliver business outcomes.
- Knowledge of new and emerging technologies.
- Ability to influence business outcomes through first-class written and verbal communication skills.
- Experience working in an ITIL operating model and ability to describe the value it creates for customers
- Strong stakeholder management skills

  • Customer Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Delivery Centric Technologies Full time

    **Role: Azure Data Architect**Hello Folks,We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles**About Delivery...

  • Technology Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Delivery Centric Technologies Full time

    Hi Everyone,We have Openings for Technology Delivery Manager - RANJob Title- Technology Delivery Manager - RANSkill Set- RAN infrastructure,managing 3G ,4G and 5G software and maintenance packages, hardware, and IBC systems.Exp- 8 - 20 YrsLocation- Sydney**Job Description**:- Degree in Telecommunications Engineering, Information Technology, Computer Science...

  • Technology Delivery Manager-Ran

    1 week ago

    Sydney, New South Wales, Australia Delivery Centric Technologies Full time

    Job descriptionDegree in Telecommunications Engineering, Information Technology, Computer Science qualifications, with emphasis on telecommunicationsExtensive (Typically 10+ years) delivering Telco, Business, IT or engineering projectsThorough understanding of the complete project management lifecycle and solution designTechnical knowledge of design, RAN...

  • Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeServicemanagement Full time $100,000 - $110,000

    Service Delivery ManagerThe primary objective of this role is to oversee the delivery of technology services that support business operations.Key responsibilities include managing and coordinating service delivery teams, collaborating with internal stakeholders, and ensuring alignment with business needs.Manage and oversee the delivery of technology services...

  • Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $150,000

    Service Delivery ManagerThe successful Service Delivery Manager will be accountable for delivering exceptional results in our consulting services, providing skilled technical resources to meet customer needs. This role will drive business growth, exceed customer expectations, and solidify our position as a market leader.Responsibilities:Provide capable...

  • Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Equality Disability And Health Care Services Full time

    **Seeking a Service Delivery Manager to lead our dynamic team.**Equality Disability and Healthcare Service is a leading provider of disability services, committed to delivering exceptional care and support that empowers individuals with disabilities to live independently and reach their goals. We are looking for an experienced **Service Delivery Manager** to...

  • Service Delivery Manager

    1 week ago

    Sydney, New South Wales, Australia Aspire Software Full time

    **Service Delivery Manager - Remote - Australia**The Service Delivery Manager is responsible for making sure that professional services are being seamlessly delivered to hospitality clients using our POS solutions. They oversee a variety of tasks, such as managing the field services team, rectifying operational issues, monitoring progress, tracking KPIs, and...

  • Delivery Services Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeClient Full time $160,000 - $180,000

    Service Delivery LeaderThe Service Delivery Leader plays a pivotal role in managing service delivery across multiple clients, ensuring seamless coordination of daily operations and satisfaction.This position involves overseeing the management of work orders, project coordination, and service agreements, facilitating regular client interactions and...

  • Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Net Strategy Full time

    NetStrategy has been operating for over 30 years with a strong track record in the education, not-for-profit and government sectors.Our people are our key asset, and over 90% of our staff are technical. We provide ongoing training and development to ensure they are up-to-date on technology trends and developments.We are currently looking for a Service...

  • Service Delivery Manager

    5 days ago

    Sydney, New South Wales, Australia Seisma Full time $180,000 - $250,000 per year

    Job Title: Service Delivery ManagerLocation: SydneyEmployment Type: PermanentSeisma is seeking a Service Delivery Manager to lead and drive operational excellence across our Microsoft and Google practices. This pivotal role ensures seamless delivery of managed services, aligning performance with client objectives while upholding SLAs and best-practice...