Service Delivery Manager

4 days ago


Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $150,000
Service Delivery Manager

The successful Service Delivery Manager will be accountable for delivering exceptional results in our consulting services, providing skilled technical resources to meet customer needs. This role will drive business growth, exceed customer expectations, and solidify our position as a market leader.

Responsibilities:
  • Provide capable consultants to project delivery teams and delight customers with successful on-time, on-budget delivery.
  • Establish a centre of excellence focused on best practices, knowledge sharing, and innovation in configuring our platform.
  • Develop current and future leaders within the Service Delivery team, fostering collaboration, innovation, and technical excellence.
  • Define a vision for the Service Delivery team and support strategic goal achievement.
  • Demonstrate keen commercial awareness and cost management.
  • Comply with policies and procedures.
Requirements:
  • Experience in Service Delivery management with vendor-side customer delivery experience.
  • Strong leadership and change management competencies.
  • Team leadership that values collaboration, teamwork, and goal achievement.
  • Experience in managing both waterfall and agile software delivery projects.
  • Commercial acumen and analytics skills.
  • Proven capability to interact and influence outcomes internally and externally.
  • Ability to think and execute at a strategic and tactical level.
  • Demonstrate high self-awareness and a desire to learn and grow while embodying our core values.


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