Services And Programs Officer

Division: Corrective Services NSW
- Location: Goulburn, NSW, AU, 2580
- Req ID: 73046

**Services and Programs Officer**

**Clerk Grade 5/6**

**Talent Pool Creation**

**Locations -**Goulburn Correctional Complex

**Employment Type -** Talent Pool Creation

**Salary -**Clerk Grade 5/6 (starting at $97,027.00 plus Environmental Allowance superannuation + leave loading)

**Join us as a Services and Programs Officer to make a positive impact by transforming lives through intervention.**

**Your role**

As a Services and Programs Officer (SAPO) Goulburn Correctional Complex or the High-Risk Management Centre, you'll be at the forefront of delivering vital programs and services to reduce reoffending, promote behaviour change, and support the wellbeing of those in custody. You'll be embedded in the Correctional Centre, receiving day-to-day direction and support from your local directorate, while working closely with our Strategy & Policy branch to maintain high standards of program facilitation and service delivery. The role will also cover the High-Risk Management Correctional Centre (HMRCC) in the complex.

Program delivery plays a critical role in addressing key factors of offending and supporting positive behavioural change, making your contribution essential to our success.

**What you'll do**

As part of the Services & Programs Officer you will
- Provide induction, assessment, support, case management and reports
- Facilitate group-based programs to people in custody
- Deliver strategies and programs that promote well-being and enhance the safety for people in custody
- Undertaking individual interventions for people in custody as required
- Resolve critical situations by providing information, expertise, support and referrals
- Assist inmates with pre-release planning
- Maintain documentation and case notes on all people in custody
- Work effectively with a diverse range of stakeholders - including those in custody, families, multi-disciplinary staff, and agency members that support our work
- Develop networks with key internal and external agencies to enhance positive outcomes for people in custody

**What we're looking for**
- Knowledge and understanding of the transitional factors affecting people in custody and their families
- Ability and experience in assessment, case management and intervention with people in custody with complex behaviour and attitudes
- Demonstrated ability and/or experience in delivering group-based interventions
- Thorough knowledge and understanding of alcohol and other drug dependence, domestic violence, pro-criminal behaviours and attitudes, and evidenced based interventions
- Be able to work collaboratively with people in custody, their families, and colleagues from a variety of backgrounds
- Be comfortable and confident in running group and/or individual sessions to people with diverse needs and challenging behaviours
- Be able to act with integrity and display resilience in the face of challenges
- Complete the Certificate IV in Correctional Practice

**Working at Goulburn Correctional Complex**

These locations offer dynamic environments where your work directly impacts the community. Located within the vibrant Goulburn Correctional Complex in the Southern Tablelands, 197km south-west of Sydney. Also located on the complex is the High Risk Management Correctional Centre. These settings provide an opportunity to make a meaningful difference in people's lives while being part of a supportive and connected community.

**Essential Requirements**
- Relevant tertiary qualifications in social work, psychology, mental-health or other human service fields; **and/or** demonstrated relevant equivalent experience working with family, social, and/or drug and alcohol related issues
- Current Certificate IV in Correctional Practice with the necessary Units of Competency for this role - or the capacity to complete Certificate IV in Correctional Practice (internal training offered by Corrective Services Academy) in accordance with specified timeframes
- Current driver licence with ability and willingness to travel throughout NSW
- Australian or New Zealand Citizen or Permanent Resident for ongoing appointments

Download the role description.

**Job Notes: Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013.**

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce reoffending and create safer communities. We ho