Case Manager

**Case Manager**
**Churches of Christ, Home Care, Gold Coast - Benowa**
**Permanent Full-Time Opportunity**

**_Assist our clients to ensure a safe quality of life while living in their own home_**

**Employee Benefits**

As a not-for-profit entity, our employees can package up to $18,549 p.a. of their taxable income before your income tax is calculated. Up to $15,900 p.a. on everyday expenses (such as mortgage payments, rent, groceries, bills and insurance) plus up to $2,649 p.a. on meal/entertainment benefits.

To find out what salary sacrificing can mean for you click here.

By being such a large organisation, we are also able to offer a range of compelling benefits. Including but not limited to:

- Salary sacrificing benefits that can greatly increase take home pay;
- Five (5) weeks of annual leave and the ability to purchase more;
- Grants (for eligible employees) to assist in formal study;
- Discounts through our large network of retail partners including:

- JB Hi-Fi,
- The Good Guys,
- Goodlife Health Clubs,
- Bupa Health,
- Plus many more;
- Employee Assistance Program.
- A work culture that values you.

Are you passionate about empowering older Australians to live independently in their own homes? Join a supportive, mission-driven team where your leadership and care make a real difference every day.

**About this role**

As a **Case Manager**, you'll be the vital link between our clients and the new _Support at Home_ program—ensuring older Australians receive the right care, at the right time, in the way that best suits them.

This is a dynamic, hands-on leadership role where you'll guide a team of passionate Home Care Workers to deliver high-quality, person-centered care that upholds dignity, independence, and quality of life. You'll work closely with clients, their families, and external providers to tailor support and foster strong, trusted relationships.

**Key responsibilities**
- ** Assess Client Needs**: Conduct initial and ongoing assessments to understand physical, emotional, and social needs, identifying risks and tailoring care plans with clients and families.
- ** Care Planning**: Develop, review, and update person-centered care plans aligned with client goals and Support at Home funding.
- ** Coordinate Services**: Organise in-home supports and liaise with external providers to ensure timely, quality care.
- ** Advocate and Educate**: Support clients to understand their funding, choices, and rights, and advocate for access to appropriate services.
- ** Budget Oversight**: Monitor individual budgets and guide clients on effective use of funds.
- ** Relationship Building**: Build strong connections with clients, carers, and providers, supporting smooth transitions and ongoing care.
- ** Compliance and Safety**: Maintain accurate documentation, uphold aged care standards, and proactively manage risks.

Our clients are at the heart of everything we do. To ensure they receive the highest standard of care, **your reliability is crucial**.

**What you can bring to the team**

You're a natural people leader with a heart for community care and a talent for getting the best out of your team. You're confident navigating the aged care space and thrive in a fast-paced, mobile work environment.

**To be successful, you'll need**:

- Cert III in Individual Support (Ageing) or equivalent
- Experience leading a team in aged or community care
- Working knowledge of aged care standards, funding, and compliance
- Current First Aid and CPR certification
- A reliable, comprehensively insured vehicle and a valid driver's licence
- Strong communication, organisation and problem-solving skills

**Desirable**:

- Sector experience in home care or aged care
- Customer service or sales experience desirable but not essential
- A positive can-do attitude
- Intermediate computer skills (Word, Excel, Outlook)

**Possess or willingness to obtain**:

- A current National Police Certificate
- Up-to-date First Aid and CPR Certification
- Undergo a National Personal Insolvency Check.
- Importantly, you will be someone who closely aligns with our organisational values of: _**_Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety._**
- If you're looking for a meaningful career with a supportive team, we'd love to hear from you_

**About Us**

We are one of Australia's largest and most diverse not-for-profit organisations, with a legacy of care and compassion spanning over 140 years. Through our faith-based mission, the church and organisation work together to provide holistic support across family services, community housing, retirement living, home care, and residential aged care. With services across Queensland and Victoria.

**How to apply**- Applications will be assessed as they are received._