Front Desk Concierge

**Who we are**:
Urbis is people focussed, and we want the best for our team, our clients, and our communities. Our mission is about helping people create meaningful, sustainable cities & communities. We are a community of passionate problem solvers, sought out by clients for our fresh thinking and approach to their city-shaping projects. Here you will make a tangible difference and positive impact, while gaining incredible industry experience and broad ranging exposure to the most exciting work.
We pride ourselves in empowering our employees and supporting them to be the best they can be. You will have the benefits of salary continuance insurance, generous parental leave policy for both primary & secondary carers, work life balance, health & wellbeing programs and much more.
Urbis is an employer of choice for gender equality (EOCGE), recognised through the Workplace Gender Equality Agency (WGEA).
Urbis shaping Futures your way
**The Opportunity**:
Are you seeking a refreshing change that respects your weekends and eliminates overnight shifts?
Urbis Brisbane is actively seeking a Front Desk Concierge to become an integral part of our dynamic team. This is not your typical office role - it's an opportunity to utilise your hospitality expertise in a corporate environment that truly values it.
In this role, you'll work closely with our Office Services Manager and Client Services Coordinator, to deliver unparalleled service to all our stakeholders, from clients and employees to guests.
Your attention to detail, exceptional organisational skills, and time management will ensure the smooth running of our office. Your background in customer-centric roles, retail, or hospitality will be your secret ingredient in enhancing our office space experience, ensuring every requirement is met and every event is executed to the highest standard.
**You will**:

- Support the seamless daily operations of the office
- Meet and greet all staff and visitors to the Urbis office, and proactively find opportunities to exceed customer expectations anticipating customer needs;
- Ensure site access compliance measures are implemented and adhered to including access card, printer and locker programming;
- Manage and coordinate all back of house facilities including meeting rooms, kitchen and break out areas to ensure the highest standards of customer service are provided
- Collaborating with the Regional Director and Office Services Manager to deliver outstanding office wide events and activities, including local Business Services Team Building events, office monthly morning teas, Friday night drinks and other events
- Collaborate with the national Office Services team to coordinate an annual calendar of staff activation activities that align with Urbis initiatives such as RAP, Diversity & Inclusion, Mental Health etc.

**About You**:

- Prior experience in a customer focussed role, i.e., airline, hospitality, hotelier concierge, corporate office or co-working space.
- Competent in the use of Microsoft office suite (particularly Teams, Outlook, Word and Excel)
- RSA / Food Safety Training (ideal)
- Certificate(s) in Hospitality (ideal)
- High School Completion Certificate - Senior Certificate (QLD)

Why Urbis?
Urbis is committed to fostering a work environment that is inclusive, supports flexibility, and welcomes diversity. We are proud to be an equal opportunity employer. Aboriginal and Torres Strait Islander people are encouraged to apply.
Urbis is an employer of choice for gender equality (EOCGE), recognised through the Workplace Gender Equality Agency (WGEA). The WGEA citation is designed to formally encourage, recognise and promote active commitment to achieving gender equality in Australian workplaces. This citation is the gold standard certification for employers who are committed to making positive, measurable improvements towards gender equality and only held by 129 organisations nationally.
How to Apply?
JoinUrbis
Recruitment Agencies - thank you for thinking of us. We do endeavour to fill our opportunities through direct channels wherever possible, however, if we find that we do need agency assistance, we'll be in touch.