Front Desk Ambassador

2 weeks ago

Brisbane, Queensland, Australia beBeeCommunication Full time $55,000 - $62,200
Concierge Job Description

The role of a Concierge involves providing exceptional service to residents, visitors, and vendors at Key Tower.

This position requires strong communication and negotiation skills, with the ability to work independently and as part of a team. The ideal candidate will be responsible for greeting residents and guests, providing information and recommendations, and ensuring a seamless experience between Tower and guests.

Key Responsibilities:
  • Greet residents and guests in a courteous and friendly manner.
  • Provide information and recommendations on community attractions and local amenities.
  • Maintain a clean and orderly front desk, lobby area, and storage closets.
  • Prepare incident reports and correlating documentation.
  • Communicate with co-workers, management, residents, vendors, and outside contacts in a courteous and professional manner.
  • Ensure confidentiality of co-workers, management, owners, past and current residents, vendors, and outside contacts.
  • Must be team-oriented and able to work various shifts when needed.
Requirements:
  • High school diploma or equivalent required.
  • One to two years related experience or equivalent preferred.
  • General knowledge of security procedures/methods and fire safety.
  • CPR and First Aid Training preferred.
  • Report writing experience preferred.
  • Excellent written and oral communication skills.
  • Ability to work independently (and in a team).
Work Conditions & Physical Demands:

Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.

Able to work independently or as a team member and support managers with special projects.

Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.

Values We Seek:
  • Respect: Reflecting on one's own words and actions to adapt, grow, and succeed.
  • Collaboration: Strengthening relationships with residents, owners, partners, and employees.
  • Service-Focused: Anticipating internal and external stakeholders' needs and creating meaningful experiences.
  • Performance: Achieving exceptional performance by working on the right things at the right time and staying aligned with business fundamentals and priorities.

We are an Equal Opportunity Employer.

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