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Implementation Consultant
3 weeks ago
Position
Position Title:Implementation Consultant (Payforce)
Reporting Line:Implementation Manager
Overview
Implementation Consultant (Payforce) at ADP.
This role supports the Implementation Manager to achieve departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
Position Purpose
Support the Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
Key Responsibilities
Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts
Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project
Provide best practice solutions based on customer defined business needs and business rules
Successfully implement products and associated services within required timeframes
Communicate with client throughout Implementation lifecycle – including face to face, written and verbal communication
Anticipate, identify and analyse risks, problems and opportunities – establishing priorities and efficiently allocating and utilising resources for resolutions
Apply project methodology – planning, follow up, reporting and quality assurance
Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required
Successfully communicate at all levels of seniority in all mediums, and display personal integrity and professionalism in all dealings with colleagues and clients
Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product
Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment
Development and maintenance of good working relationships with other Associates in accordance with ADP values
Ensure cooperation and sharing of skills and expertise
Ensuring all relevant issues and activities are entered into management systems
Achievement of team and individual KPIs
Responsible for driving own personal development plan
Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required
Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements
Experience
Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment
Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing
Experience with project management methodology, with demonstrated success in previous roles
Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
Experienced with the 'build and configuration' of products/systems
Strong ability to identify client risks and provide options for resolution
Proven experience in data mapping, data conversion and data integrity
Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)
Experience in Microsoft applications such as MS Project, Word and Excel
Experience working within a matrix organisation for a US owned organisation preferred.
Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure
Certifications / Qualifications
Tertiary qualification with a business related field, or Information Technology.
Proven experience in a similar role may be taken in lieu of formal qualification.
Project Management certification ideal.
A little about ADP
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise.
We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.
We\'ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.
Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Click life-at-adp/ to learn more about ADP's culture and our full set of values.
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