Full Time Duty Manager

2 weeks ago

Melbourne, Victoria, Australia Marriott International, Inc Full time

**Job Number** 23036863

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**Come and join the team at The Westin Melbourne**

Sophisticated, contemporary and opulent, The Westin Melbourne welcomes you to discover an idyllic retreat of refined luxury in the heart of the Melbourne, Australia CBD. Enjoy 5-star hotel accommodation and an unrivalled location, ensuring an upscale experience. Discerning travellers who value style and service have access to modern hotel amenities, including a fitness studio and heated indoor pool. After you work up an appetite, dine at our popular Australian restaurant or relax with a drink at the bar.

The Westin Melbourne is looking for a** Duty Manager** to join the Front Office team on a **Full-Time** basis.

**To Be Successful in This Role**
- A warm, people-oriented demeanor
- A gift for paying attention to the smallest details
- Experience in a similar role

**About The Role**
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Empowers employees to provide excellent customer service.
- Provides immediate assistance to guests as requested.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Ensures employees understand customer service expectations and parameters.

**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group
- Discounts on food & beverage across all our hotels
- The best hotel training opportunities produced independently by The Westin Melbourne and internationally recognised training programs by Marriott International
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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