Full-Time Duty Manager

1 week ago

Melbourne, Victoria, Australia The Ritz-Carlton Full time

**Job Number** 22139032

**Job Category** Rooms & Guest Services Operations

**Location** Element Melbourne Richmond, 588 Swan Street, Melbourne, VICTORIA, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

Element Melbourne Richmond is looking for a **Duty Manager **to join the Front Office team on a **Full-Time** basis.

**JOB SUMMARY**

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

**What we ask of you**
- A genuinely warm & welcoming demeanour
- A driver licence
- Guest relations or front office supervisory or management experience
- Personable communication skills
- Availability to work weekends and night shifts
- A passion for the industry, a want to be the best in service - and the best in lifestyle

**What you will do**
- Supervises Front Office operations.
- Ensure efficient, friendly and professional service is provided to all guests.
- Influence the team and assist in progressing their career goals
- Be an expert on the hotel, know it inside and out to ensure our guests receive a mind blowing service experience.
- Safe and Security: Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Meet & connect with our guests and give them an experience beyond their expectations
- Offer intuitive service and understand their varied needs whether it be a business meal, date night.

**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group
- Discounts on food & beverage
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy in and out of work
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day fresh, focused, feeling alive. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.

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