Casual Customer Service Officer

2 days ago

Melbourne, Victoria, Australia Monash University Full time

Overview
Job No.
: 684670
Location
: Clayton
Employment Type
: Casual
Duration
: 16 week appointment
Remuneration
: $43.51 per hour, HEW Level 03 Casual loaded rate
The Opportunity
Monash University has exciting opportunities available for casual employment as Customer Service Officers at Monash Sport, our sports, fitness, aquatic and recreation hub
As the successful candidate you will be responsible for providing excellent customer service to Monash Sport customers and members across a wide range of service desk offerings and functions, including membership sales and renewals, Point of Sales transactions, casual court hire bookings, and learn-to-swim enrolments. You will also develop, communicate and maintain effective relationships with colleagues, members and customers at various levels, providing advice to students, staff and other stakeholders in areas of administrative and service responsibility.
This role requires a completed Year 12 or relevant certificate, with relevant work experience; or an equivalent combination of relevant experience and/or education/training.
Responsibilities
Provide excellent customer service to Monash Sport customers and members across service desk offerings and functions
Process membership sales and renewals, Point of Sales transactions, casual court hire bookings, and learn-to-swim enrolments
Develop, communicate and maintain effective relationships with colleagues, members and customers at various levels
Offer advice to students, staff and other stakeholders in areas of administrative and service responsibility
Qualifications
Year 12 or relevant certificate, with relevant work experience; or an equivalent combination of relevant experience and/or education/training.
About Monash University
At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking – a place where great things happen. We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash. Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt with us.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries
Brianna Tabone, Service Desk Supervisor, ,
Position Description
Customer Service Officer
Applications Close
Thursday 25 September 2025 11:55pm AEST
Supporting a Diverse Workforce
For instructions on how to apply, click on the "Apply" button above for the full position description and instructions on how to apply for Monash jobs.
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