Support Coordinator

Permanent, full-time opportunity available in Toowoomba, Monday - Friday, 8.30am to 5.00pm (1 hour lunch break)
- $82,045.60 + Super + Salary Packaging benefits (pay less tax and increase your take-home pay)
- Local travel required for participant visits; pool vehicle or kilometre reimbursement available

**About Us**

**Community Solutions Group** makes a difference in people's lives - supporting them to achieve their goals and collaborating with them on their pathway to possibilities. We deliver a broad range of NDIS services focused on the wellbeing of individuals, families and communities across Queensland and Victoria.

We are part of **Endeavour Foundation**, one of Australia's largest employers of people living with disability where being inclusive and diverse is not just an aspiration, it is who we are Our purpose is to make possibilities a reality. **#TeamPossible**

**About the Role**

If you are looking for an opportunity to give back to your community in a role that provides you with autonomy and the freedom to organise your workday, then this is the opportunity for you; think of it as running your own small business

In a nutshell, the role of a **NDIS Support Coordinator** is to facilitate greater independence in all aspects of a NDIS participant's life by exploring the participant's individual needs, what services and support they may need to achieve their goals and how these services can be accessed. You will work closely with participants by coordinating support to ensure they are getting the most from their NDIS plans; reducing barriers and putting action plans in place along the way.

**Other key duties will include**:

- Building strong relationships with participants, their families and external service providers
- Driving on a daily business to visit participants
- Helping participants to negotiate with providers about what they will offer and helping them to understand the cost they will need to allocate from their NDIS budget
- Working with billable hours and targets; nature of the NDIS industry
- Ensuring service agreements and service bookings are completed
- Taking a holistic approach to capacity building and helping participants to break down and address their barriers

**What you will bring to the role**:

- An understanding of the NDIS and the ability to understand facets of the NDIS and NDIS Plans/Budgets
- Experience working with targets/KPIs or willingness to learn
- Plenty of administration experience, compliance capabilities and IT skills - particularly with Excel
- You are a true people person with the ability to motivate and build rapport with participants, their families and service providers
- A business mindset and a customer service focus
- Excellent time management and prioritisation skills with high-level organisation skills

**Additional requirements**:

- Right to Work in Australia i.e. Australian/NZ Citizen, Permanent Resident or visa with Permanent Work Rights - excludes visas with Temporary Work Rights
- A current **Blue Card** (Working with Children Check) and **NDIS Worker's Screening Check/Yellow Card, **or the willingness to gain these clearances if successful. We will reimburse you the cost of these checks on commencing
- Willingness to undertake a** "Fit2Work" Police Check**

**What can we offer you?**
- Salary Packaging Benefits allow you to package up to **$15,900** per year tax free. Less tax = more take home pay
- In addition to your tax-free benefit, you can use up to **$2,650 **of your pre-tax income to pay for entertainment expenses (meals, holidays etc.)
- An Employee Assistance Program - six free sessions of personal counselling,
coaching or financial advice
- Encouraged and supported ongoing professional development and diverse career opportunities
- Paid Parental Leave and Study Leave
- Medibank corporate health insurance discounts and discounts on gym memberships, whitegoods and solar packages

**How can you join Community Solutions Group?**

To demonstrate your interest in this role, please submit a cover letter and an up to date resume. We look forward to hearing from you