Support Coordinator

Full-time | Work from home with local travel around Toowoomba, Darling Downs and surrounds

MS Queensland is growing, and we're looking for a passionate Support Coordinator to join our team In this full-time, permanent role, you'll work directly with customers living with Multiple Sclerosis and other progressive neurological conditions, assisting them to access the services, supports, and advice they need to live empowered, fulfilling lives.

You'll be the bridge between individuals and the broader community sector, guiding customers through the NDIS process, assisting them to implement their plans, and delivering truly person-centred support. Based in your own home office within Toowoomba/ Darling Downs you'll also meet with customers and stakeholders across the Toowoomba and Darling Downs region.

• Empower lives by helping customers and their families set meaningful goals and connect with services that truly make a difference.

• Champion choice and control, support people to navigate the NDIS, and take charge of their own journey.

• Build strong networks across the sector to open doors to new opportunities and ensure customers have real options.

• Grow capacity and confidence by providing guidance and support that helps customers manage their plans and build life skills.

• Drive positive change, collaborate with stakeholders, share feedback, and help shape a culture of respect, inclusion, and continuous improvement.

• Proven Support Coordination or Case Management experience in disability or human services, with a strong foundation in coordinating community-based support and navigating complex care environments.

• Clear and confident communication—able to engage diverse audiences, build trust, and rapport.

• Strong working knowledge of the NDIS and local service networks, with the ability to drive positive outcomes.

• Relationship-focused mindset—skilled in building partnerships, fostering collaboration, and maintaining respectful, person-centred connections.

• Self-driven and adaptable approach, with the initiative to manage time, solve problems, and contribute to a high-performing team culture.

To join us, you'll need to complete key compliance checks including NDIS screening, a Blue Card, and NDIS worker training.

As our new full-time Support Coordinator, make your impact by connect our customers with the services and support they need to live an empowered life.

MS Queensland has over 65 years of experience in providing holistic neuro services, empowering better lives, and new possibilities. We build community and human connection, driving neuro wellness, raising awareness, and delivering integrated services to support health, wellbeing, and education. Our offerings include information, education, support, allied health services, Neuro Wellness Hubs, specialist employment services, NDIS access, home and community support, research funding, and advocacy.

• Not-for-profit salary packaging to boost your take-home pay

• Free professional development to grow your skills & knowledge

• Peer recognition platform to celebrate your wins

• Q-Leave access for portable long service leave

• Hybrid work options for flexibility and balance

• Paid parental leave to cherish those important moments

• Financial wellbeing perks, like early pay access, savings support and staff-only discounts

• We cover your Blue Card & NDIS screening, saving you up to $144

Please click apply and submit your resume and your targeted cover letter. For a copy of the full position description, please contact 

At MS Queensland, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with disability, members of the LGBTIQA+ community and Aboriginal and or Torres Strait Islander candidates.

Applications close: Sunday 14th of September 2025 at 11:59PM AEST

Note: Suitable applicants may be contacted prior to the close date

Join us at MS Queensland in making a positive impact every day. Your skills and commitment can change lives

We do not accept unsolicited resumes from agencies.