Product Owner Workflow

Product Owner Workflow - Patterns & Standards

**Who we are**

The Workflow Platform Crew design, deliver and operate the core hosting and functional capabilities to support the delivery of critical business processes across CBA holding accountability for the delivery of the Group's Workflow Strategy,

**Our Purpose**

The Crew is focused on helping the Group's Business and Service units to drive excellence in customer fulfilment, regulatory compliance, and operational efficiency. We are responsible for the core platform and capability for both Pega and Microsoft Power Platform.

Our engineering capability builds core capabilities in these platforms, as well as building the APIs (Application Programming Interfaces) and Microservices that enable the 'Process Layer.' Investment in the deployment of Reusable capabilities and the integration of Generative AI (Artificial Intelligence) is enhancing these capabilities and scaling up to unlock material business benefits.

**Our Vision**
- We enable a consistent and engaging customer and colleague experience across all lines of business. We reimagine processes to enable fast, quality outcomes that exceed our customer's expectations using the power of data, AI, and integrated technology.
- We reduce development and maintenance effort over time by re-using increasing percentage of pre-built microservices, we automate controls and guardrails to drive consistent quality and production stability
- We unlock increased consumption across BUs (Business Units) by building the most highly reusable component microservices, that can be consumed and assembled rapidly via Low Code
- We enable federated squads to streamline their delivery and focus on solving customer process challenges by building and maintaining class-leading hosting and functional capabilities that are easy to consume.

**Your success**

Establish a microservices-first delivery approach across the Group to reimagine the "Process Layer" of the Bank. Accelerate the development of Workflow capabilities in Cloud by supporting delivery teams towards the rapid delivery of reusable Workflows.

Achieve maximum production quality by establishing the standards, patterns and guardrails that will assure code quality, security, and performance. Champion and support the delivery of reusable process microservices to drive the benefits of delivery efficiency and an uplift in engineering experience.

**Do work that matters**:
You will work closely across each squad within the Crew, as well as having a key accountability to drive the Workflow strategy across the Group by engaging and supporting business domains to drive delivery efficiency, standardise coding practices and to define the patterns and enablers that accelerate our vision into reality.

You will report to the General Manager, Crew Lead for Workflow Platform Crew.

**Responsibilities**:

- Accountability for the success of the Workflow strategy as it relates to excellence in delivery across the Group.
- Drive innovation and create a continuous feedback loop between Platform and Consumer in alignment of the product strategy. Acting as the voice of the Platform into the Group.
- Mentor and support other Product Owners across the Crew working with Agility coaches and performance teams to drive continuous improvement across the PO (Product Owner) chapter.
- Formulate hypotheses to validate customer problems and define clear learning objectives that will inform continuous improvement, product roadmap and prioritisation decisions.
- Identify, articulate, and manage risks and compliance across streams of work.
- Lead the squad day-to-day delivery and lifecycle activities.
- Take accountability for effective Incident, Problem management, and the reduction of Tech Debt across the product.
- Manage multiple senior business and technical stakeholders to ensure prioritisation is understood and agreed to.
- Manage the squad's performance to defined objectives including OKR tracking, etc.
- Release prototype and iterate a product that meets customer needs and achieves the Crew's goals.

**Qualifications & Experience required**:

- Proven Product Owner experience providing technology platform or service-based channels, to both internal and external technology consumers and across the business domains.
- Highly developed Design thinking and problem-solving skills.
- Prior experience as a consultant or business architect delivering across elements of the Crew scope above would also be considered.
- Experience in developing a Product Vision, Strategy, and the roadmap to implement it, aligned with the experience to communicate this vision across a broad range of senior stakeholders.
- Highly experienced with Scaled Agile methodology and running high performing Agile squads.
- Persuasive communication skills, both verbal and written, with proven experience managing multiple stakeholders, including senior LTs (Leadership Teams).
- Experience and exposure working with three (or more) of t