Product Owner

2 weeks ago

Sydney, New South Wales, Australia Whizdom Full time $120,000 - $150,000 per year

Service Owner (Sterling/Informatica)

About our client:

Our client is a leader in professional services and consulting, providing a wide range of services including strategy, consulting, technology and systems integration, and operations to a range of clients across Government, Financial Services, Utilities and more.

About the role:

Our client is seeking an experienced Service Owner (Level 3) to manage and support critical data integration and file transfer platforms, with a primary focus on Sterling and Informatica. This role ensures the stability, resilience, and continuous improvement of production services, working closely with business stakeholders, delivery teams, and vendors.

Key Responsibilities:

  • Act as the technical and service owner for key platforms including Sterling File Gateway and Informatica PowerCenter/Cloud.
  • Own and manage incident resolution (L3), root cause analysis, and preventive measures for critical services.
  • Oversee the performance, reliability, and availability of supported platforms.
  • Liaise with vendor support and internal infrastructure teams for escalations and patching.
  • Participate in Change Management and ensure risk-mitigated deployments into production.
  • Maintain and improve monitoring, alerting, and runbooks to support operational excellence.
  • Collaborate with project teams to support solution design, onboarding of new integrations, and production readiness.
  • Ensure adherence to compliance, audit, and regulatory requirements for data handling and system access.

The successful candidate:

Candidates should be able to demonstrate the following skills:

  • Strong hands-on expertise in Sterling (File Gateway / B2B Integrator) – configuration, issue resolution, performance tuning.
  • Solid experience in Informatica (PowerCenter and/or Informatica Cloud) – including mappings, workflows, and administration.
  • Strong understanding of file transfer protocols (SFTP, FTPS, AS2) and large-volume file handling.
  • Experience with scheduling tools (e.g., Control-M, Autosys), monitoring (e.g., AppDynamics, Splunk), and ticketing systems (e.g., ServiceNow).
  • Proven ability to manage L3 operational support, including on-call or after-hours support if required.
  • Familiarity with banking/financial services IT environments, security standards, and change control processes.

What's on offer?

This contract is available for an initial 6-month term with likely extension on a long-term project.

Located in Sydney, this role offers a hybrid working arrangement.

How to Apply:

Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.

Call George Wright on or email for any further information.

Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.

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