Hotel Guest Service Agent

Overview
The Star Gold Coast has undergone a remarkable evolution since 2014.
Our mission is to create fun at trusted destinations, delivering an unparalleled experience.
Guests enjoy lavish stays across The Star Grand, The Darling suites, and the Dorsett Hotel, with award-winning dining venues such as Nineteen at The Star, Kiyomi, and Mei Wei.
Entertainment options include live concerts, theatre performances, Events Centre gatherings, outdoor Live on the Lawn events, and world-class DJ sets at Atrium Bar.
The Star Gold Coast combines relaxation with thrilling entertainment.
As a Hotel Guest Service Agent at The Star, you will be the face of our hotel, delivering outstanding service and creating unforgettable experiences for our guests.
You will handle check-ins and check-outs, address inquiries, and resolve issues with professionalism and efficiency to ensure guests feel welcomed and valued throughout their stay.
This is a fantastic opportunity where you will build memorable connections as one of the first and last interactions our guests will experience.
Responsibilities
Efficiently handle check-in and check-out processes, ensuring accurate room assignments and seamless transitions
Respond to guest enquiries and requests promptly, offering personalised solutions and recommendations
Maintain a comprehensive understanding of hotel amenities, services, and local attractions to provide knowledgeable recommendations
Collaborate with other departments to ensure seamless guest experiences
Ensure the confidentiality and security of guest information and transactions
What we're looking for
Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service
Ability to work effectively in a fast-paced environment while maintaining composure and professionalism
Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly
Proficiency in computer systems and databases used for guest management (Opera highly regarded)
Flexibility to work varying shifts, including weekends and holidays
About you
As a seasoned expert in customer service, you understand the essence of delivering world-class service.
With exceptional communication skills and a positive attitude, you're poised to excel in this role.
Your role will be pivotal in shaping the success of our Hotels at The Star.
Join us in making a difference.
What we can offer you
Complimentary meal on site every day including hot meals, sandwich bar and more
Uniform laundered and ready for you daily on property
Competitive hourly rate, plus penalty rates for weekends and public holidays
Discounted parking available
Up to 30% discounts across award winning restaurants and accommodation
Career development, training, and courses via The Star Academy – limitless career opportunities
Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+
Opportunity to work with elite professionals and assets
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.
We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE
Click on the link below to make your next career move with The Star.
Advertised: 10 Sep 2025 E. Australia Standard TimeApplications close: 16 Sep 2025 E. Australia Standard Time
The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.
We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.
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