Guest Service Agent

3 weeks ago

Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Australia Full time
Overview

Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon and our own private marina.

About The Role

Our Front Office team is looking for charming and charismatic people to join our Front Office department in the position of Guest Service Agent. Reporting to the Duty Manager and Front Office Manager you will be responsible for welcoming our guests at check in, and attending to their requests promptly and efficiently throughout their stay. You will actively follow strict procedures with credit and cash transactions, issue of room keys and guest privacy. By anticipating our guests needs you will ensure they have a memorable experience.

About You
  • Energy and passion for the hospitality industry
  • Confident communicator with the talent to build strong relationships with internal and external stakeholders
  • Exceptional written and verbal communication skills
  • High level of proficiency in MS Office suite
  • Proven ability in OPERA or RMS property management system
  • Impeccable grooming and presentation
  • Previous experience within a similar 5-star environment preferred
  • Flexibility to work a rotating roster including weekends and nights

If you are enthusiastic about delivering an experience that consistently surprises and delights our guests, please apply now.


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