Infra Technology Specialist

Position Summary
We are seeking an experienced Infrastructure Technology Specialist with 8 to 10 years of expertise in IT infrastructure and end-user computing. The ideal candidate will have proven experience in Intune implementation, including policy configuration, device enrolment, and security compliance management. They should be proficient in SCCM migration, handling application packaging, deployment strategies, and integration with modern endpoint management solutions. Advanced PowerShell scripting skills are essential for automation, system transformations, and optimizing workflows. Additionally, they must be adept in Microsoft 365 migration from on-premises to online, ensuring seamless transition and user adoption.
This role also involves providing on-site and remote technical support, managing installation, troubleshooting, and maintenance of desktops, laptops, printers, mobile devices, and peripherals. The specialist will play a key role in enhancing end-user experience through efficient service delivery, proactive problem-solving, and continuous process improvements. Strong communication and collaboration skills are crucial for working across teams and engaging with stakeholders
Mandatory skills;
Intune Implementation
– Expertise in policy configuration, device enrollment, security compliance, application deployment, and troubleshooting within Microsoft Endpoint Manager
SCCM Migration
– Strong knowledge of migrating SCCM environments, including application packaging, distribution, patch management, reporting, and integration with modern endpoint solutions
PowerShell Scripting
– Advanced scripting capabilities for automation, system transformations, infrastructure optimization, and task automation in Windows environments
Microsoft 365 Migration
– Experience in transitioning from on-premises to cloud-based M365 solutions, including Exchange Online, OneDrive, SharePoint, and Teams
Windows and Mac OS
– Proficiency in installing, configuring, and managing operating systems, along with security settings and application support
Networking & Security
– Understanding of network configurations, endpoint security, VPN setup, and identity/access management
Service Delivery & Communication
– Strong ability to interact with stakeholders, manage SLAs, document technical processes, and collaborate with vendors for seamless IT operations
Duties and Responsibilities
Intune Implementation & Management
Configure device enrolment policies for corporate and BYOD devices
Implement security compliance policies, including encryption, conditional access, and endpoint protection
Manage application deployment via Intune, ensuring seamless software distribution
Troubleshoot Intune-related issues, ensuring optimal performance and user experience
SCCM Migration & Administration
Oversee migration from SCCM to modern endpoint management solutions
Handle application packaging, deployment strategies, and patch management
Optimize SCCM reporting and monitoring, ensuring compliance with IT policies
Integrate SCCM with cloud-based solutions for enhanced scalability
PowerShell Scripting & Automation
Develop custom scripts for automating routine IT tasks and system transformations
Optimize workflow automation, reducing manual intervention and improving efficiency
Implement PowerShell-based security configurations for endpoint protection
Troubleshoot PowerShell scripts, ensuring seamless execution across IT environments
Microsoft 365 Migration & Support
Lead on-premises to cloud migration, ensuring minimal downtime and data integrity
Manage Exchange Online, SharePoint, OneDrive, and Teams configurations
Provide user training and adoption strategies for M365 services
Monitor M365 security and compliance, ensuring adherence to industry standards
Technical Support & Troubleshooting
Provide on-site and remote assistance for hardware and software issues
Diagnose and resolve network connectivity, system performance, and application errors
Maintain incident tracking and resolution logs, ensuring timely service delivery
Collaborate with vendors and IT teams for escalated technical issues
Device & Peripheral Maintenance
Install, configure, and manage desktops, laptops, printers, and mobile devices
Ensure firmware updates and security patches are applied regularly
Optimize device performance, reducing downtime and enhancing user productivity
Implement asset management strategies, tracking device lifecycle and usage
Process Improvement & Service Delivery
Enhance end-user experience through proactive troubleshooting and IT service optimization
Develop standard operating procedures (SOPs) for IT support and infrastructure management
Monitor service-level agreements (SLAs), ensuring timely issue resolution
Conduct regular audits and assessments, identifying areas for improvement
Collaboration & Stakeholder Engagement
Work with cross-functional teams, ensuring seamless IT operations
Engage with vendors and third-party service providers for infrastructure enhancements
Provide technical documentation and training, ensuring knowledge transfer
Participate in IT strategy discussions, contributing to long-term infrastructure planning
Qualifications & Certifications (Optional):
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or a related field
ITIL Certification
Salary Range:
>100,000
Date of Posting:
28/August/2025
Next Steps
: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
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