Technical Customer Support

2 weeks ago

Melbourne, Victoria, Australia Wisetech Global Full time

From the smallest warehouse to the largest multi-site distribution center, Microlistics has a tailored solution to meet our customer's needs. And this key role places you on the front line when it comes to supporting our global customers in the navigation of our tools in automation.

**Essential Skills**:

- 2-4 years' strong customer service experience in a software or technical environment
- Ability to write SQL queries and generate reports (Crystal Reports/SQL Report Writer)
- Demonstrated experience working with Oracle
- Intermediate Linux (preferably Red Hat) experience or understanding

**Highly Regarded**:

- Zendesk and/or Jira experience
- Experience with manufacturing and logistics organisation as customers
- Advanced knowledge and experience with Oracle
- Ability to build a complete Red Hat server from scratch
- Software development experience

**Why you'll love this role**:
Working for a global business has its benefits. Not only will this opportunity introduce you to our global customers and their unique needs but you'll also benefit from working rotating shift/work patterns (Monday to Friday, with occasional weekends on-call), unshackling you from the 9-5 norm. Additionally, shift allowances and on-call subsidized payments will increase your base line pay so you can afford to enjoy the perks of working rostered hours.

Working with an industry leading technology company, you would also be exposed to a variety of future challenges and opportunities for learning and growth, including the ability to move to deeper system-oriented roles or higher levels of support.

**Microlistics and WiseTech Global**:
At Microlistics, a WiseTech Global company, we too excel at solving problems. We operate in a complex world of work, where ecommerce and advances in automation continue to shape the warehouse industry, a specialized part of the international supply chain.

As an innovator, WiseTech Global uses software and hardware to solve problems and create new ways of working and living. We build products using the latest software tools and the best hardware platforms and take pride in delivering solutions that make a significant difference to our customers, partners, staff, shareholders and the logistics industry at large.

**Before you Apply**:

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