Technical Customer Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $60,000 - $80,000

Customer Support Role

We are seeking a skilled and customer-focused professional to provide technical support and resolve issues for customers.

Key Responsibilities:

  • Offer timely and effective technical assistance via phone, email, or chat
  • Address customer complaints and concerns in a professional and courteous manner
  • Collaborate with internal teams to identify and implement process improvements
  • Stay current on product knowledge and technical advancements
  • Meet and exceed performance metrics and quality standards

Required Skills and Qualifications:

  • 1-2 years of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong product knowledge and technical skills
  • High school diploma or equivalent required; degree preferred

Benefits:

As a key member of our team, you will have the opportunity to work collaboratively with cross-functional teams to deliver exceptional service and drive business growth.

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