Customer Support and Technical Liaison

1 week ago

Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $120,000
Job Opportunity

A professional is required to manage customer support and technical issues. The ideal candidate will have experience in customer-facing roles and possess strong written communication skills.

Key Responsibilities
  • Resolve customer inquiries via email and chat.
  • Communicate with internal teams to address customer needs.
  • Develop and maintain customer-facing documentation.
  • Contribute to process development to enhance support efficiency.
Requirements
  • At least 2+ years of experience in customer support or a related field.
  • Strong written communication skills, with experience in supporting customers via various channels.
  • Demonstrated understanding of programming concepts and Unix/Linux environments.
  • Ability to debug networks and protocols using diagnostic tools.

The ideal candidate will be self-motivated, curious, and possess excellent problem-solving skills. Previous experience in technical fields is beneficial.

Why This Role?
  • We value diversity, inclusion, and employee autonomy.
  • We foster a culture of continuous learning and growth.
  • We prioritize employee well-being and offer opportunities for professional development.

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