Leadership Roles Manager

7 days ago

Darwin, Northern Territory, Australia Bebeeleader Full time

Lead a Team to Excellence
Guiding injured workers towards durable return to work outcomes is a vital aspect of this role.
This position involves leading a dynamic team of dedicated staff who manage workers compensation claims, promoting safe and timely returns to work.
A unique opportunity exists to further develop leadership skills and contribute to a vibrant culture with continual service improvement for both internal and external stakeholders.
Key Responsibilities:
Lead a team of Claims and Specialist personnel with varying levels of experience within the workers compensation space;
Contribute to shaping our culture through high levels of people engagement; with a view to recognising the importance of diversity and increasing our people's satisfaction levels and having pride in our goals;
Participate in workforce planning and recruitment activities for the function;
Monitor service performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, appropriate support, addressing performance deficiencies promptly and recognising and rewarding exceptional performance;
Mentor your team and provide them with coaching and professional support to ensure they reach their full potential. Analyse team performance trends and projections, and implement remedial action to resolve issues where required;
Promote a culture which ensure compliance to our business processes is adhered to;
Identify areas of opportunity within your team and the business and take any action to improve outcomes for our customers and people.
About You
Demonstrated experience in team management/leadership, within a high-volume and fast-paced environment, or significant experience in workers compensation claims management and providing coaching;
Knowledge of general business and administrative practices and managing cost effective business activities;
Experience in managing performance through qualitative and quantitative metrics;
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
Exceptional time management and organisational skills;
A strategic mindset and approach to work;
A strong sense of team and collaboration;
A resilient attitude.
To be considered for this opportunity you must have the right to live and work in Australia when applying.

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