Service Coordination Officer

**Newcastle**
- **Permanent role, 35 hour working week**:

- **Newcastle base, salary $99,938 + super**:

- **Access to our Employee Assistance Program**

**About the Role**

To ensure person centred, timely, high quality and cost-effective services are coordinated and provided to meet participant's/worker's needs and scheme objectives.

In the role you will be able to handle sensitive conversations in supporting participants/workers with their routine support needs. You will understand how disability impacts on daily living and identify when the individual would benefit from services or supports.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare's Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It's an exciting time at icare where no two days are the same; as a **Service Coordination Officer**role you will:

- Monitor and manage a caseload of lower complexity/activity participants/workers to ensure appropriate services are sourced, participant's needs are reviewed and addressed in line with the Lifetime Care Guidelines or Workers Compensation Legislation.
- Manage service approvals and payments for participants/workers in accordance with agreed needs, assessments and plans through the online case management and financial management system.
- Work collaboratively with external case managers, health professionals and other key stakeholders to coordinate the most effective options to meet the treatment, care and support needs of the participant/worker.

**Skills & Experience**
- Experience in the health or disability sector, or experience in injury or illness case management, or, completion, or near completion of an allied health or disability tertiary qualification
- An understanding of the needs and perspectives of people with disabilities.
- Good communication skills - ability to build rapport and communicate, create and nurture effective working relationships with all stakeholders.
- Ability to travel within NSW and possibly interstate depending on the Region.
- A current driver's licence.
- Experience or knowledge of working with people with brain and/or spinal cord injuries.
- Experience and understanding of Workers Compensation insurance.
- Experience (typically in the order of two years) in coordinating multiple stakeholders supporting people and their families experiencing injuries and or significant and disabilities. This experience may have been gained through employment and/or studies.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.

**About the Company**

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW's agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.