Hair Growth Advisor

1 week ago

Sydney, New South Wales, Australia Gro Clinics Australia Full time

**We are currently recruiting for a Hair Growth Advisor to support our Transformation Specialists (Head of Sales). The two roles will work closely together to manage leads, client relations and sales.**

***

**About You**

You will be self-motivated with a desire to maximise all sales opportunities. To be successful in this role you will need to be flexible, an effective communicator and have the ability to work across a range of priorities. You will understand the importance of exhausting all avenues when it comes to following up leads and opportunities. You will have ability to overcome barriers and navigate through all different scenarios and situations.

This role will be based in our Sydney Clinic.

**The Role**

**In this role, your key responsibilities will be to**:

- Manage, maintain, and maximise sales opportunities arising from the client database.
- Follow up leads, opportunities, and clients in a timely manner.
- Reduce "buyers' resistance" through effective education of and communication with leads, opportunities, and clients.
- Assist in the preparation of client recommendations.
- Conduct calls and consultations with clients as directed by the Head of Sales.
- Serve as a liaison between clients and the Head of Sales.
- Prepare and manage client invoicing and follow-up payment.
- Capture and enter data (e.g., client recommendations, photographs, notes, assessment, quotes).
- Schedule follow up appointments for clients (phone call, zoom, in clinic)
- Generally, support the daily business function of the sales team.
- Answer sales calls.
- Gather and provide information on leads, opportunities, and clients on behalf of the Head of Sales.
- Work with the marketing department to maximise the return on local promotions.
- Promote Gro's products - including hair transplant, PRP, prescription hair care, non-prescription items.
- Trustworthy, with a high degree of integrity (you do what you say you'll do, and you'll say what you do).
- Comfortable asking for people to pay a fair price for goods and services.
- Customer first mindset with high standards ("concierge" style service).
- Low "sales call reluctance".
- Able to "close" most sales.
- Strong verbal and written communication skills.
- Able to perform a wide variety of tasks across the course of a day.
- Outstanding interpersonal skills. "Relatable" for a broad spectrum of personality types.
- Comfortable both being part of a team and working independently.
- Excellent task management skills. Gets stuff done without fuss.
- Possesses instant rapport. Able to build strong client relationships quickly.
- Comfortable dealing with clients _via_ telephone, zoom, social media chat and in person.

***

**About Us**

Hair loss can be particularly difficult to deal with because it often starts early. It can be one of the biggest physical challenges impacting the confidence of men.

Gro was founded with the purpose of helping, people with hair loss, feel confident so they can focus on making their dreams come true.

Gro offer effective solutions to every stage of genetic hair loss. Through the latest innovations in cosmetic medical technology we offer our clients non-invasive, effective, and hassle-free treatments that yield consistent (often mind-blowingly amazing) results and a first-class experience.

We pride ourselves in creating a team that is motivated to help our clients feel more
confident and achieve their dreams. We focus on educating our clients and we work
hard to ensure every Gro client gets the best possible journey and outcome.

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