Service Supervisor

5 days ago

Melbourne, Victoria, Australia Adaptalift Group Full time

Integral role for a Heavy Equipment Mechanic and Supervisor
- Strong leadership opportunity
- Truganina + port location, competitive salary + modern company vehicle on offer

**About Adaptalift Group**:
As one of Australia's largest and fastest growing materials handling hire and sales companies, we have over 40 years of heritage as a privately-owned, family-operated business. Employing over 600 people across Australia, our team members enjoy making a difference for our customers as part of a dynamic, values-led business where safety is at the forefront of everything we do.

**About this role**:
Our **Australasian Port Services (APS) business is booming** and now has a pivotal opening for an experienced leader to ensure the ongoing success of our team of Service Technicians. This is a lynchpin role supported by strong leaders who are dedicated to ensuring you have the right information, tools, resources and training to succeed.

The position comes with a lucrative salary package including a modern, fully maintained vehicle plus the tools and technology needed to do the job with ease. Our suite of benefits including a program of product, fuel and services discounts, a lucrative employee referral program, wellbeing support and employee celebrations will also offer you an array of valuable and enjoyable perks as an employee of Adaptalift.

**Here's what you will be doing**:

- **Reporting to the National Operations Manager** for Heavy Equipment; an individual held in high professional esteem at Adaptalift.
- **Leading our team of 7 qualified Field Service Technicians** dedicated to our APS business to ensure the seamless execution and quality assurance of scheduled and reactive maintenance plans across the customer base.
- **Achieving productivity and profitability standards** through effective scheduling and workflow management.
- **Championing customer service** by managing customer relationships to ensure a proactive and exemplary level of service delivery.
- **Reporting on a range of service metrics** and standards.
- **Proactively monitoring and maintaining a safe workplace.**

**Here's what it takes**:

- **5+ years of experience as a Service Manager,** Service Supervisor, Field Operations Manager or Workshop Manager managing large teams of Mechanics. You have verifiable evidence of effectively managing people and building work environments that they enjoy belonging to.
- **Military Technician Supervisory experience** will be highly regarded, but not essential.
- **Heavy equipment,** plant machinery, earth moving machinery or related heavy mechanical industry experience is a "must-have".
- **Trade qualification** as a Heavy Diesel Mechanic, Plant Mechanic or similar.
- **Flexibility** to switch between administrative responsibilities and get on the tools to help your team, when required**.**:

- **Competent computer skills,** including experience with MS Office Suite.
- **Full working rights in Australia.**

**Applications**:

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