Customer Experience Partner

1 week ago

Australia Domain Group Full time

**Customer Experience Partner - Melbourne Office - Permanent Full Time**

A great opportunity is available for a Customer Experience Partner to join our team. You are someone who is eager to enter the property tech industry, has a passion for customer service, and is self-motivated to process data entry tasks on a daily basis. You are comfortable around a computer and love a challenge, but also understand that no task is too small for a business's success.

This role will see you working under our Real-Time Agent Contracts Team. Real-Time Agent is a point-of-sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as contracts of sale.

As a Customer Experience Partner, you will bridge the gap between the client base and all teams responsible for bringing our products to life, ensuring the platform is meeting customer needs. This role is essential to guarantee that we're providing a seamless experience not only with the platform but also with the people that support it.

**Who you are**
- Proven experience working in a customer success-focused role.
- Ability to process repetitive data entry tasks in a fast-paced environment.
- Strong attention to detail.
- Exposure to working with technology.
- Analytical and problem-solving skills.
- A collaborative team spirit.

In a typical day you should expect to:

- Engage in document processing procedures required to prepare contracts for use on the platform.
- Maintain a high level of quality control.
- Support users and internal team members by responding to a wide range of inquiries.
- Problem-solve or assess a variety of challenges that arise day-to-day to achieve an outcome for the customers.
- Identify potential process and system changes to improve future user experience.
- Document potential bug fixes/features.
- Communicate issues to Product, Tech and Commercial teams.

**Why join us?**

We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Flexibility tailored to you - so if you've recently made a sea change, work adjusted hours or like the idea of hybrid working, it'll be perfect;
- First-rate parental leave and wellbeing policies;
- Discounts on things like _Domain Home Loans_;
- Access to _Perkbox_, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.

We don't just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That's why we want you.

**Who are we?**

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers.

**What's next?**

**_

**So what happens next?**

**Interested?**
- Here at Domain, we're driven by the belief that open minds open doors. We value innovation and creativity that diversity of thought brings and are committed to building an inclusive workplace; one where every single one of us can feel truly at home._
- _A note to recruitment agencies: We have this role covered; there is no need to get in touch. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thanks_

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