Customer Experience Partner

1 week ago

Australia Domain Group Full time

**Customer Experience Partner - Melbourne Office - Permanent Full Time**

A great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as contracts of sale.

As a Customer Experience Partner, you bridge the gap between the customer and the developers, ensuring our product is meeting customer needs. This role is essential to guarantee that our customers are having a seamless experience not only with the platform but also with the people that support it. You are someone who has a passion for technology and delivering exceptional user experience. You see the potential to solve real-world problems through technology but understand the importance of the human side of customer service. You should have an interest in solving difficult problems but also understand that no task is too small towards a business's success.

**Who are you?**
- Proven experience working in a customer success focused role
- Exposure to working with technology and SaaS platforms and an interest in learning more
- A passion for delivering a great customer experience
- Analytical and problem-solving skills
- A collaborative team spirit

In a typical day you should expect to:

- Support users and internal team members by responding to a wide range of complex inquiries.
- Find immediate solutions to imminent issues with existing features and identify potential product changes to improve future user experience.
- Problem-solve or assess a variety of challenges that arise day-to-day to achieve an outcome for customers.
- Document potential bug fixes/features.
- Process client onboarding.
- Process time-critical data entry tasks.
- Communicate issues to development and sales teams.

**Why join us?**

We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Flexibility tailored to you - so if you've recently made a sea change, work adjusted hours or like the idea of hybrid working, it'll be perfect;
- First-rate parental leave and wellbeing policies;
- Discounts on things like _Domain Home Loans_;
- Access to _Perkbox_, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.

We don't just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That's why we want you.

**Who are we?**

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers.

**What's next?**So what happens next?**

**Interested?**
- Here at Domain, we're driven by the belief that open minds open doors. We value innovation and creativity that diversity of thought brings and are committed to building an inclusive workplace; one where every single one of us can feel truly at home._
- _A note to recruitment agencies: We have this role covered; there is no need to get in touch. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thanks_

  • Customer Experience Partner

    7 days ago

    Australia Domain Group Full time

    **Customer Experience Partner - Melbourne Office - Permanent Full Time**A great opportunity is available for a Customer Experience Partner to join our team. You are someone who is eager to enter the property tech industry, has a passion for customer service, and is self-motivated to process data entry tasks on a daily basis. You are comfortable around a...

  • Customer Partner

    7 days ago

    Australia Chorus Full time

    **About Chorus**Chorus is a WA-based organisation with close to 1000 staff and volunteers who support seniors, people on the mental health recovery journey, and those living with a disability. Our purpose is to enable people to live the life they choose at home and in the community. We have designed a structure that focuses less on management and hierarchy...

  • Customer Partner

    1 week ago

    Australia Reece Group Full time

    Customer Partner - Consumer & BuilderYou probably know Reece as Australia's largest supplier of plumbing and bathroom products.But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We're an ASX listed company with more than 800 branches and 8,000 employees across...

  • Partner Experience Manager

    3 days ago

    Australia Silverchef Full time

    **Introduction**:**About Us**:Be part of a fast-growing, highly successful global finance business that does things differently. SilverChef's finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we've already...

  • Family Experience Partner

    7 days ago

    Australia Story House Early Learning Full time

    **We're on the lookout for a Family Experience Partner**Based in Cannon Hill | Hybrid - 2 days WFH | Monday to Friday, 8:30am-5:00pmAt Story House Early Learning, we know that every child's story begins with a strong start and that starts with engaged, supported families. That's where _you_ come in.We're searching for a **Family Experience Partner** who...

  • Customer Experience Specialist

    1 week ago

    Australia beBeeCustomerSupport Full time $53,000 - $74,000

    Exceptional customer experiences rely heavily on the collaborative efforts of our agents working within defined timeframes to resolve inquiries and develop comprehensive product knowledge.To excel in this role, individuals must embody empathy, compassion, and strong communication skills, enabling them to build positive rapport with customers through every...

  • Customer Experience Specialist

    1 week ago

    Australia beBeeRetail Part time $60,000 - $80,000

    As a retail sales consultant, you play a vital role in delivering exceptional customer experiences. You achieve this by providing an outstanding in-store journey and empowering customers to transform their telecommunications experience.We are seeking a dynamic individual who is passionate about helping customers. Our team values diversity, inclusivity, and...

  • Leading Customer Experiences

    1 week ago

    Australia beBeeExcellence Full time $80,000 - $100,000

    **Customer Experience Leader**We are shaping a brighter future for all at bp Retail, reimagining energy for people and our planet.As a Customer Experience Leader, you shape an immersive store experience. You partner with the Store Manager to drive growth, sales performance, and operational excellence.Your deep understanding of customer needs, product range,...

  • Customer Experience Director

    7 days ago

    Australia beBeeHospitality Full time $92,495 - $124,972

    Hospitality and Customer Experience LeaderWe are seeking a skilled leader to drive sales and profitability within our food department. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences.Key Responsibilities:Create and execute sales strategies to increase volume and enhance range grouping and...

  • Customer Experience Manager

    4 days ago

    Australia X15Ventures Full time

    Role OverviewDoshii helps hospitality venues clear their plates by getting their apps and point-of-sale (POS) systems talking to each other. For venues, that means less double-handling, errors, admin and confusion and more time to do what they do best. For their customers, it means a satisfying and seamless experience.Doshii was launched in 2016 and is proud...