Ndis Sil Operations Manager

**About Us**

**Care I Wish **is a registered NDIS provider that prides itself on its professional and diligent approach to giving support that is the best standard of service in the industry.

We work with participants in formulating a goals approach strategy to their development, which is enshrined in their support plan. Our disability support workers, Services Delivery Manager and NDIS SIL Operations Manager aim to reach the goals set out in that plan to ensure participants develop to their full potential.

**Our Values**

**Winsome**:

- Our disability support workers provide services with winsome smiles and personalities.

**Independence**:

- We believe in celebrating small wins, empowering participants and balancing risks.

**Safety-**Providing secure environment to our participants and disability support workers.

**Honesty**:

- Honesty empowers us to develop consistency in how we present facts.

Our strong focus is to provide quality delivery of supports together with our process driven work means our clients recognise our strong brand and associate our service with high achievements and professionalism. To ensure our continued success, Care I Wish senior management also recognises the need to provide thorough support to our NDIS SIL Operations Manager to ensure they work in a supportive environment with the mentors. This will help to our NDIS SIL Operations Manager to achieve their career objectives, a great work environment and work satisfaction.

**About the role**

As a NDIS SIL Operations Manager, you will be
- Responsible for achieving and optimizing operation performance and timely delivery of quality and safe client services for our SIL houses across Victoria.
- Implementing operational plans to improve efficiency and performance including planning, delivery, and evaluation of work processes.
- Identifying areas of improvement and imbed change initiatives.
- Develop human resource capability and ensure safe delivery of client services through implementation of care models and frameworks.
- NDIS SIL Operations Manager will manage and lead a team of service delivery managers

**About You
- NDIS SIL Operations Manager**
- You have a tertiary qualification in related field or significant skills, knowledge, and experience.
- You have demonstrated experience in the disability sector.
- Comprehensive knowledge and understanding of NDIS, disability sector, current reforms, relevant legislation, funding and policy protocols, standards, and processes.
- Experience in managing diverse teams and demonstrated leadership skills in managing an operational team to deliver service excellence.
- Highly developed negotiation, problem solving and analytical skills, including strong interpersonal, verbal, and written communications skills and experience working collaboratively with internal and external stakeholders.

**Eligibility Criteria for NDIS SIL Operations Manager**
- Proof of Right to work in Australia.
- National Police Check.
- Working with Children's check (WWCC).
- Certificate III and/or Certificate IV in Disability.
- A current First Aid and CPR certificates.
- Their own TFN number.
- Covid-19 Vaccination Certificate
- Photo ID such as their driver licence.
- NDIS worker's screening check.

**What we offer
- NDIS SIL Operations Manager Role**
- A professional work environment in an organisation that genuinely cares, values dedication and performance.
- Career development opportunities
- Great learning opportunities
- Good work life balance

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location