Customer Relations Officer

1 week ago

Melbourne, Victoria, Australia City Of Melbourne Full time

**Multiple Opportunities available - flexibility essential**:

- **Full time (12 month contract) and casual opportunities**:

- **Day time rostered hours only between 7.30am and 6.00pm, Monday to Friday**:

- **$34.80 per hour (plus 25% loading if casual)**

**We are the City of Melbourne, a place to be bold and inspirational.**

We are rapidly transforming to meet the evolving challenges faced by a global city.

With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.

**How this position will make the Difference to City of Melbourne**

The Customer Relations team at the City of Melbourne exist to care for our customers as much as they care for our city. We have a passion for providing excellent customer experiences and producing great customer outcomes.

We are seeking new team members who have a passion for customer service and will make a difference for our city and it's people.

**What you will bring**
- Ability to demonstrate and display City of Melbourne Values - accountability, integrity, courage, respect for self and others, and striving for excellence.
- Relevant experience in a Contact Centre environment and/or customer service experience and demonstrated customer service skills including telephone (call centre environment), Face to Face and Written Communications.
- Demonstrated high level interpersonal, teamwork and communication skills.
- Ability to assess and balance priorities and work under limited supervision.
- High emotional intelligence with proven ability to empathise with customers.
- Excellent computer and keyboard skills and great attention to detail.
- Demonstrate ability to adapt quickly to change.
- Ability to adhere to a changing roster.

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under Position Information.

**How to apply**
- attach your resume
- attach a separate cover letter, **responding to the following questions** (no more than two pages):

- Which role are you interested in? (Full Time, Casual or either)
- If casual, what is your availability to work?
- Tell us about a time when you went above and beyond to deliver an excellent customer experience?
- Tell us two values which are important to you in customer service and why they are important?

Applications will be accepted up until 11:45pm
**Tuesday 25 October.

  • Customer Relations Officer

    1 week ago

    Melbourne, Victoria, Australia Zinfra Full time

    Work / life balance focusing on you and your family + additional annual leave options- Paid primary & secondary parental leave & well-being/family support benefits**Customer Relations Officer****About Us**Zinfra partners with companies across the utility and infrastructure sectors to deliver maintenance, operations, engineering, and construction services....

  • Customer Relations Officer

    2 weeks ago

    Melbourne, Victoria, Australia Star Training and Assessing Full time $60,000 - $80,000 per year

    Star Training and Assessing is a Nationally Accredited Registered Training Organisation, (RTO No 21830), offering a wide range of industry focused courses and services to individuals and organisations throughout Australia. Established in 2006, the business specialises in the Building, Civil, Warehousing and Construction industries, and has substantially...

  • Customer Relation

    2 weeks ago

    Melbourne, Victoria, Australia O'Brien Electrical And Plumbing Full time

    Join an industry-leading and reputable organization Work with a dynamic and supportive teamBenefit from career opportunities O'Brien Electrical & Plumbing Rowville is seeking candidates for a Customer Relations role.We are looking to fill this entry-level position by bringing on a fresh staff member whom we can train and develop into an experienced,...

  • Customer Relation

    2 weeks ago

    Melbourne, Victoria, Australia O'Brien Electrical And Plumbing Full time

    Join an industry-leading and reputable organization- Work with a dynamic and supportive team- Benefit from career opportunities**O'Brien Electrical & Plumbing Rowville** is a proud family of quality-focused trade service professionals in the electrical industry.The position is varied, so you will never be bored, yet clearly defined so you will know your...

  • Customer Relations Officer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $60 - $80

    Job Title: Customer Service ProfessionalWe are a dedicated team committed to delivering exceptional service that aligns with the expectations of our community.Key ResponsibilitiesProvide front-end support and remote troubleshooting for clients and customersCollaborate with sales managers and product managersDemonstrate strong computer skills with Microsoft...

  • Customer Relations Officer

    2 weeks ago

    Melbourne, Victoria, Australia Perigon Group Full time

    Work for a wonderful Non-Profit, based in the Eastern Suburbs- Hybrid Working, 1 day in the office- Supportive team with lots of training6 months contract role, starting ASAP Want to work for a company with a super culture, flexibility and who provides great trainingBullet Points- Work for a wonderful Non-Profit, based in the Eastern Suburbs- Hybrid Working,...

  • Customer Relations

    3 weeks ago

    Melbourne, Victoria, Australia Jardan Australia Full time

    OverviewCustomer Relations | Full Time | Melbourne role at Jardan Australia.What We Are Looking ForJoin our Head Office team in Scoresby as a Customer Support Specialist, where you'll deliver outstanding support to our valued customers and help turn their feedback into positive change. You'll work closely with our Sales Support Team, providing administrative...

  • Customer Relations

    3 weeks ago

    Melbourne, Victoria, Australia Jardan Australia Full time

    Overview Customer Relations | Full Time | Melbourne role at Jardan Australia. What We Are Looking For Join our Head Office team in Scoresby as a Customer Support Specialist, where you'll deliver outstanding support to our valued customers and help turn their feedback into positive change. You'll work closely with our Sales Support Team, providing...

  • Customer Relations

    3 weeks ago

    Melbourne, Victoria, Australia Jardan Australia Full time

    Who We AreWith a deep connection to the Australian way of life, Jardan is an Australian owned business that supports local manufacturing. We drive the simple mission of making beautiful furniture pieces with a sustainable and responsible approach. Steering away from the conventional layout, our Showrooms are carefully curated and each space is a direct...

  • Customer Relations

    2 weeks ago

    Melbourne, Victoria, Australia Jardan Australia Full time $40,000 - $80,000 per year

    Who We AreWith a deep connection to the Australian way of life, Jardan is an Australian owned business that supports local manufacturing. We drive the simple mission of making beautiful furniture pieces with a sustainable and responsible approach. Steering away from the conventional layout, our Showrooms are carefully curated and each space is a direct...