Team Leader, Workers Compensation Claims Management

**JLT Risk Solutions Pty Ltd** are a standalone business unit within the Marsh Pacific overarching business that enjoys a 95% market share cross Australia. We've developed a unique method to provide risk financing and management solutions for Local Government clients. JLT works with mutual funds in particular, demonstrates this ability to work innovatively with our clients to produce effective solutions designed to protect their assets, people and community. We proudly service over 500 Local Government organisations across Australia.

**Team Leader, Workers Compensation Claims Management**

**What can you expect?**

This opportunity involves managing a team and a selected portfolio of Workers Compensation claims. This role requires the Team Leader to deliver high quality people management and claims management services, working collaboratively with the clients and their immediate and broader claims team to produce cost effective outcomes for the scheme. In turn, this brings the best outcome and timely settlement of claims.

**What is in it for you?**

Marsh strongly believes in "Feeling comfortable bringing your whole self to work is a fundamental right of every colleague." We offer following benefits to our employees so they feel valued each day at work:

- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organization
- Great team environment with energetic and supportive colleagues.

**We will count on you to**:

- Deal efficiently with the client enquiries
- Contribute to planning and delivery of relationship management through regular and constructive communications with clients.
- Visit clients and legal providers regularly
- Providing end-to-end claims management
- Submit claims reports as required
- Continuously work towards professional development by attending external and internal sessions
- Ensure compliance with Claims Reference Guide including Reinsurance Claims Management Agreement requirements
- Work effectively with your team, internal and external stakeholders
- Manage your immediate team to provide efficient and productive results.

**What you need to have (highly desirable)**:

- Extensive knowledge and insurance claims experience in Workers Compensation and claims
- Experience in the interpretation of relevant acts in making liability decisions
- Management of complex claims
- Demonstrate initiative and understanding when managing confidential information
- Management of teams.

**What makes you stand out?**
- Strong communications, personable and stakeholder management skills
- Computer literacy, including intermediate skills in MS Excel, Outlook & Word
- Good negotiation skills and ability to influence positive outcomes
- Self-motivation and organisational skills essential
- Ability to plan and work independently and prioritise workloads
- Strong people management skills.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
- At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._