Metering Coordinator

5 days ago

Sydney, New South Wales, Australia Bsa Full time

A long-term career opportunity for working with an ASX listed company.
- Career development and progression opportunity
- Flexible work environments tailored to suit every employee.

**Company overview**
The BSA Group is a comprehensive technical service contracting company that has successful long-term relationships with our clients, founded upon a commitment to provide innovative, flexible solutions and a culture that promotes continuous improvement. We comprise of two divisions, BSA|APS (Advanced Property Solutions) and BSA|CUI (Communications & Utility Infrastructure). BSA|APS designs, constructs, and maintains the systems that make Australia's buildings efficient, safe, and comfortable. BSA|CUI is a national provider of strategic advice, design, implementation, operations, and maintenance services, specializing in telecommunications networks and technologies.

We are a people business and an equal opportunity employer - we support and recognize the importance of a workplace culture that values diversity and inclusion.

**Position overview**
We are looking for enthusiastic people to join our CUI division as a Metering Coordinator. Reporting to the Operations Manager, this role provides planning and scheduling support to Metering Technicians to ensure that the branch fulfils its service call obligations to Clients, thus directly engage and interact with Technicians and Clients on a daily basis.

**Position responsibilities**
- Proactively scheduling & dispatching PM works
- To participate in labor resource planning with Operations Manager.
- To run the Planned Maintenance Forecast hours, report with Operations Managers to assist with scheduling
- Participate in meeting, both internal and external, creating actions lists and completing in a timely manner
- To plan the daily schedules for each Technician and allocate via BSAL
- Raise and allocate all service calls to Technicians
- To resolve scheduling issues with Technicians as they arise, escalating to Service Managers
- Run daily reporting to check for jobs that are ready to mark as reviewed
- Ensuring current client purchase order on all reactive works prior to update job to be reviewed
- To receive and monitor all inbound calls and determine the appropriate action to address client needs
- To liaise with contract Administrator to update contract data retained in the ERP relating to planned service call hours, site, and asset data
- Uphold BSA Values and Behaviors and take reasonable care to prevent injuries to self and others.

**Qualifications/Experience**
- Minimum 2 years' experience in scheduling, rostering, and labor resourcing planning.
- Experience in front line client and technician engagement.
- Experience with working with ERPs and scheduling tools.
- Prior experience in Pronto and Salesforce Lightning will be highly regarded

**Skills & Attributes**
- Excellent written and oral communication skills
- Excellent customer service and interpersonal skills
- Strong organizational, problem solving and time management skills
- Self-starter with the ability to work autonomously

**Benefits include**:

- An attractive remuneration package based on skills and experience
- Flexibility
- Health & Wellbeing program

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