Customer Care Officer

3 days ago

Melbourne, Victoria, Australia Rspca Victoria Part time

RSPCA Victoria is looking for a dedicated and compassionate Customer Care Officer to join our team In this rewarding role, you'll play a vital role in providing a high level of service to the public and assisting with animal admissions, adoptions, and reclaims.

**About RSPCA Victoria**

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is 'ending cruelty to all animals'. We are Victoria's best-known and most respected animal welfare organisation.

Our organisation's purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria's values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

**What you'll do**
- Welcome and assist the public with enquiries, animal adoptions, surrenders, and reclaims during shelter hours - 7 days per week, in a part time capacity.
- Contribute to the daily care and welfare of animals entering and leaving our shelters.
- Educate and guide the public on responsible pet ownership and RSPCA Victoria's services.
- Ensure all customer interactions and animal records are accurately documented.
- Work collaboratively with team members across all departments in a positive and inclusive environment.

**What we're looking for**
- ** Ability to work a 7-day rotating roster, including public holidays in a part time capacity.**:

- Previous experience in animal care or customer service (highly desirable).
- Basic knowledge of animal anatomy, behaviour, and safe handling.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced and challenging environment.
- Commitment to animal welfare and RSPCA Victoria's mission.
- Team player with a collaborative spirit.
- Holds or is willing to complete a Certificate II in Animal Studies or Customer Service (or equivalent) will be highly regarded, however not essential.

**What we can offer you**
- Recognised by Mental Health First Aid Australia, as an advanced workplace - Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs.
- Generous discount on products and services, including Royal Canine pet food, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products / services.
- Access to a range of learning and development opportunities

**Recruitment Requirements**
- Willingness to undergo a National Police Check
- A current tetanus vaccination (or willingness to obtain one).
- Ability to work a 7-day rotating roster, including public holidays in a part time capacity.

**How to Apply**
- RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria's Diversity & Inclusion Policy _here.

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