Service Coordinator/ Administration Assistant

2 weeks ago

Sydney, New South Wales, Australia Right At Home Full time

**Description**:
With dedicated, one-on-one domestic, personal, and nursing care, Right at Home Gosford is ready to assist with quality in-home care. Located in Gosford, Right at Home Gosford delivers services under government-funded home care packages, NDIS, DVA, NIISQ. Right at Home is a leader in quality home care and support, allowing our clients to remain safe and independent in their own homes.

By providing aged care and disability support services to the Gosford region, we aim to help seniors and those living with a disability to remain comfortable at home for as long as possible.

The Service Coordinator/ Administration Assistant will provide assistance in making it happen.

**What are the Home Care Packages?**

Aligned with the Consumer Directed Care framework, the key aims of a Home Care Package is to assist people in living at home for as long as possible, enabling them to have the choice and flexibility in their at home support and assist consumers and providers to maximise this choice and flexibility.
As the Office Administrator/ Service Coordinator for Home Care Packages, NDIS and Private Clients, you will have a wide knowledge of community resources, ensuring care recipients receive high quality, seamless and cost effective care and services.

**About the Role**:

- Receive calls routed from the Customer Service Centre in relation to customers/external providers queries and responded to in a timely manner
- Respond to calls appropriately within scope of role and business rules
- Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
- Ensure good working relationships with relevant stakeholders
- Respond to all communication from internal/external customers in a timely, courteous and professional manner

**Why should you join Right at Home Gosford?**
- Work/Life Balance
- Career progression and development opportunities
- Annual Flu Vaccinations
- Work with a dedicated and supportive team
- Most of all - an opportunity to give back by contributing to the care and wellbeing of our clients

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.

**Qualifications**:

- Certificate IV in Business Administration or Degree in related field i.e. Business / Commerce is desirable.
- Previous work experience in an administration and customer focused role in a service related industry is essential.
- Experience in rostering and the use of a payroll system is desirable

**Preferred Skills**:

- **What do we need from you?**
- Excellent communication written and verbal skills
- Excellent computer skills with demonstrated experience in MS Office
- Demonstrated commitment and experience in providing high quality customer service
- A strong customer focused approach to care
- Professional telephone manner
- Excellent organisational and time management skills and ability to work within limited time frames
- Police Check (Valid within the last 3 years)
- Drivers Licence
- Previous experience in a similar role within community/aged care would be an advantage

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