Eoi - Computer Systems Technician - State Wide Ict

5 days ago

Gold Coast, Queensland, Australia Education Full time

**About the Department of Education**:
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
**Your role as a Computer Systems Technician**:
You will have responsibility for leading the following activities and undertaking the following key tasks:

- Participate in and be a member of an IT support service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards.
- Ensure that agreed levels of service are maintained and contribute to the ongoing development of standardised processes required for the provision of IT support.
- Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies.
- Provide expert IT advice and support on the selection, procurement and installation of new hardware and software, as well as the enhancement of existing systems.
- Participate in service level and work practice reviews.
- Maintain currency of technical proficiency and skills.

Please view the Role Description for a full list of responsibilities.
**Additional information**:Skills in the following areas will be highly regarded**:

- A detailed working knowledge of Windows 2016 and above server operating systems
- A high level of technical knowledge of server hardware and configuration, and network switches
- A good understanding of end user device and printer support
- Knowledge of Windows 10 and above, iPadOS, and macOS
- A drivers licence is a requirement for this position due to travel required between base location and schools on a regular basis
- Travel and overnight absences from base may be required of this position

**Mandatory qualification**:
Diploma of Information Technology (or equivalent based on ACS skills assessment)
**Interested? To Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).
- Attach a 2-page written statement describing previous experiences in context to the above and the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applicants need to be a current Queensland Government employee to be eligible to apply.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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