End User Computer

3 weeks ago

Gold Coast, Queensland, Australia Hastha Solutions Full time
End User Computer (EUC) Support Technician / Specialist - Contract - Gold Coast

Gold Coast Mc, Australia | Posted on 09/16/2025

Urgentrequirement of End User Computer (EUC) Support Technician / Specialist - Contract - Gold Coast

Responsibilities
  • Provide Level 2 technical support to end users in person, over the phone, or via remote tools.
  • Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
  • Set up, configure, and deploy computers and user accounts according to company standards.
  • Install, update, and maintain operating systems and application software.
  • Assist with onboarding and offboarding processes including provisioning/de-provisioning of devices and user access.
  • Maintain accurate documentation of support requests, solutions, and asset inventory.
  • Monitor and respond to helpdesk tickets in a timely manner.
  • Maintain security and compliance by applying patches, updates, and enforcing endpoint protection policies.
  • Escalate unresolved issues.
  • Participate in IT projects such as hardware refreshes, software rollouts, and office moves.
Technical Skills
  • Proficient in Windows and macOS environments.
  • Familiarity with Microsoft 365, Active Directory.
  • Experience with remote support tools (e.g., Intel EMA, teams, SCCM, Intune).
  • Knowledge of basic networking (TCP/IP, DNS, DHCP).
Soft Skills
  • Excellent customer service and communication skills.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to work independently and as part of a team.

Duration: 06 months and possible extension

Eligibility: Australian/NZ Citizens/PR Holders only


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