Trainer Team Leader

We are the best-in-class, vendor-certified, IT training for businesses.

We celebrate you; our people do incredible work and deserve great rewards.

**We are Lumify Work**
Lumify - It's not a word you'll find in the dictionary, but it's a word that means a lot to us. We define Lumify as the process of illuminating lives through learning. It's about striving to be smarter, to do better, to go further, and to shine brighter. Our purpose is to turn change into opportunity by upskilling the world for tomorrow.

From first-time students to career-changers, upskillers to promotion-seekers, and support techs to CTOs, we encourage modern learners to embrace change and turn it to their advantage. We are the best-in-class, vendor-certified, IT training for business and enterprise customers, delivered in classroom and online by industry accredited trainers. We empower our students to decide when and how they learn.

**What's the opportunity?**
We are looking for a Trainer Team Leader to join our team to coach, support and motivate our trainers ensuring that both team and individual KPIs are achieved. Reporting into our National Training Manager, you will be an essential part to growing our business and achieving our goals.

**What will I do?**

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Leading, coaching, developing and mentoring a team of IT trainers to meet their course delivery and professional development KPIs

Managing trainer development and establishing upskilling pathways that support business requirements in niche and growth areas

Conducting performance evaluations and onboarding and inducting new trainer

Supervising team operations to ensure service delivery standards are exceeded and the student experience is optimised, both within the classroom and via remote delivery

Facilitating business outcomes within both the immediate team and the broader Training Hub, through implementing efficient and effective processes and ensuring timely issue resolution

Working closely with internal key stakeholders, including the Scheduling & Courseware teams, Product Managers, Account Managers and National Training Manager

Being a point of contact for the Sales Hub when seeking guidance on specific opportunities, offering advice and supporting tender responses as required
- Supporting the National Training Manager with special projects as required.

**What have I accomplished?**

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Minimum three (3) years' in a similar role, with corporate training experience highly regarded

Ability to effectively manage a team in a high performing environment

Exceptional organisational skills that reflect an ability to prioritise, manage multiple tasks and meet deadlines

A strong customer service focus and ability to interface effectively with all levels of the organization to deliver shared goals

Ability to collaborate, identify and implement opportunities for improvement and innovation

Effective problem solving and issue resolution skills

Excellent professional negotiation and communication skills, both written and verbal

Ability to lead projects and change management within a team

Experience within an end-user and/or process management training environment is an advantage
- Experience working in support of sales functions also an advantage

**Why are we the right fit for you?**

Generous remuneration

We are flexible; with our hybrid model, you can choose to work in any campus, or split your time between the campus and home

We are learning obsessed; attend all our courses at your fingertips free of charge

We are people centered; access products, tools, resources and leave to keep you and your family happy and healthy

We are change makers; we operate collectively under 5 impact areas of people, customers, governance, environment and community
- We celebrate you; our people do incredible work and deserve great rewards

Lumify Work's culture is driven by a shared passion for change. Nothing stans still in the world of technology, and nor do we.

**About Lumify Group**
With over thirty years' tech expertise under our belts, we're the original early adopters. We're on a mission to narrow the digital skills gap: to equip people with the expertise and knowledge they need to flourish in a future where technology rules.

At Lumify, we transform our team and supercharge our own careers. We recognise incredible achievements, we invest in the hard and soft elements of professional development, and we help you go further, faster.

If that sounds like something you'd like to be a part of, we'd love to hear from you. Today, over 200 likeminded individuals work across the APAC region, visit our careers website to learn more about culture and opportunities at Lumify Group.

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We are Lumify. Together, we are shining a light on future learning.