Student Experience Adviser

3 days ago

Brisbane, Queensland, Australia Kaplan Full time

**26 days' of annual leave and other great benefits**:

- **Permanent full-time position based in Brisbane**:

- **We value a positive and supportive work environment**

Join our supportive and friendly team We have a passion for student success. We love interacting with students and help them to achieve their career goals.

**Role**

The Student Experience Adviser is part of the team focused on student retention and progression across Kaplan Professional higher education courses.

**Responsibilities**
- Perform outbound call initiatives to promote student progression
- Provide expert advice, guidance and support on appropriate study pathways
- Actively manage student retention and identify upsell/cross sell opportunities for referral to B2C sales team
- Contribute to a student centric culture
- Work towards KPIs on student retention by providing a consistently high standard of customer service and advice
- Uphold strong data integrity and accurate record management
- Contribute to a supportive, positive, safe workplace
- Approach your work with integrity and accountability in line with all Kaplan policies and procedures

**Requirements**:

- Minimum 2 years' of customer service experience (essential)
- Strong interpersonal and communication skills and the ability to liaise with diverse stakeholders (essential)
- High level written and oral communication skills (essential)
- Ability to resolve difficult conversations and overcome objections
- Ability to maintain high volume workload in a fast paced environment
- Excellent attention to detail with accurate data entry skills
- Experience in an educational environment and/or outbound contact centre (desirable)
- Strong understanding of training requirements for the financial services industry and the compliance frameworks (desirable)
- Working knowledge of Salesforce and Learning Management Systems (desirable)

**Kaplan Professional**

Kaplan Professional is Australia's major provider of financial planning, applied finance, real estate, mortgage broking, insurance & leadership online higher education, vocational education and corporate courses and programs. Our Sydney office, by Wynyard station, comprises around 150 people who work in a range of professional and academic roles. We also have staff in other locations around Australia, both in office environments and working remotely.

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.
- #LI-DF1_

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