Client Success Operations Coordinator

1 week ago

Sydney, New South Wales, Australia Emarsys Emarketing Systems Full time

YOUR AREA OF RESPONSIBILITIES
- Preparation and analysis of internal data to assist the Client Success Team develop and implement effective marketing campaigns for the promotion of Emarsys products and the management of our customer accounts
- Independent creation of marketing analyses and reports for customer meetings, to encourage the retention of existing customers and the attainment of new clients.
- Preparing marketing materials and proposals to assist on quarterly business review presentation
- Salesforce CRM operational maintenance and hygiene
- Work in and with our B2C Marketing Software - campaign + automation production
- Conduct Client Satisfaction Surveys (Net Promotor Score
- NPS calls) regularly to existing clients to collect feedback and assist in renewals processes.
- Manage client tickets that involve the delivery of services including SMS campaigns, template edits, and campaign testing
- Assist in organizing marketing events e.g. Evolution, Client Dinners, Webinars, Awards (ORIAS, NORA, Which 50)
- Assist in content production for case studies and press releases
- Assist in social media marketing
- Online research of information, e.g. market analysis, benchmarking, etc.

YOUR PROFILE
- Passion for technology, e-commerce, marketing and all things digital
- Ability to multi-task in a fast-paced and dynamic environment.
- Passion to learn and ability to grasp quickly.
- Great communication skills; both written and verbal.
- Technically savvy with the ability to demonstrate a good level of competency using Microsoft. Excel, Word, PowerPoint, Google Sheet etc.

WHAT WE OFFER
- High growth industry and with some of the most innovative products in Marketing Technology.
- Collaborative and helpful teams who are supportive and will go out of their way to help you out
- Young and dynamic work environment with open office plan. Sometimes you even catch up having fun with our in-office Nintendo Switch - That's what we call team building
- Cool staff pantry with large variety of free snacks and drinks.

DIRECT FROM OUR STAFF
- "I love the people I work beside. Emarsys has created a family."
- "I love having the freedom to experiment and fail, and still support my actions."
- "We all work hard and are recognized for doing so."
- At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality._

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