Quality Assurance Relationship Officer

4 days ago

Sydney, New South Wales, Australia Only About Children Full time

Become a Subject Matter Expert in Early Childhood compliance
- Manage policies & procedures to embed efficient practices across the business
- Work for a premium provider and category leader

**More Than A Job. A Rewarding Career**

At Only About Children, our unique approach to early years learning goes beyond education to encompass the health and wellbeing of every child in our care. We call this The OAC Way. We operate over 80 campuses across Sydney, Melbourne and Brisbane (with more in development) and provide high-quality early years education and care to over 8,000 families.

**About the Role**:
Reporting to our Head of Quality Assurance, the Quality Assurance Relationship Officer will primarily be responsible for developing and maintaining strong and positive relationships with external regulatory and governing bodies across interstate locations. Additionally, this role is required to manage incoming and outgoing reporting, requests, and correspondence between OAC and the regulatory authorities.

**Other Key responsibilities will include**:
**Department Relationship - **Communicating with early childhood regulatory authorities and governing bodies. Compile comprehensive and succinct responses to official correspondence from the Department of Education. Oversee all communication to and from the regulatory authorities and governing bodies relating to quality and compliance.

**OAC Representative** - Responsible for representing OAC at industry forums, meetings with the regulatory authorities, and attending events. Converse and network with regulatory officials and industry representatives to foster positive and trusting relationships.

**Ownership of OAC investigations: Process & Case Management - **Review evidence provided by Campus Directors and Educators for high quality, succinct reporting. Responsible for the writing and submission of high-quality reports and responses to the regulatory authorities, in relation to serious incidents and complaints. Ensure adherence to reporting requirements of external bodies. Initiate, lead and support investigations into serious incidents and complaints.

**Implementing OAC Risk Assurance Framework -** Foster a positive relationship with Campus Directors and educators to encourage an open channel of communication. Work closely with the Quality Assurance team including the Quality Assurance Business Partners, Safeguarding Manager and Incident Response Officer to uphold a holistic framework of risk and quality assurance.

**About You**:
To be successful in this role, you will possess the following skills and experience:

- Qualification in early childhood, education or similar (desirable)
- A minimum of 7+ years early childcare industry with experience in a senior role
- Previous experience in professional report writing with a focus on handling sensitive information with discretion.
- Ability to network and liaise with industry personnel to develop and maintain strong relationships
- Analytical skills to identify key trends and implement proactive strategy to minimise risk.
- Proactive with a "can do" attitude and strong problem-solving skills.

**What's in it for you?**

**We are proud to offer our team members a range of benefits including**:

- Hybrid work options
- Competitive pay with annual performance & salary reviews.
- 50% discount on childcare fees
- 2 Additional wellbeing days
- Access to our Employee Assistance Program
- Multiple career development opportunities within a rapidly growing business

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