S&S Continuous Improvement Manager

**Essential**
- Demonstrated experience as a Business Analyst/Continuous Improvement Lead in an

agile delivery environment
- In addition to Business and Process Analysis skills,previous experience in a leadership role
- Proficient skills in business process modelling, As-Is/To-Be process mapping and data

models (BPMN 2.0)
- Previous experience working within regulated environments is highly beneficial with

exposure to Risk and Control Management frameworks;
- Effective stakeholder management: the ability to collaborate and bring together different

viewpoints, expectations and priorities to drive towards an optimal outcome
- Proven interpersonal and relationship-building skills across all organisational levels
- Analytical and organisational mindset; adept at implementing new processes and

procedures
- Strong problem-solving skills; comfortable with managing change, complexity and

ambiguity
- Ability to work in a fast-paced environment and to tight deadlines
- Passionate about customer and user experiences
- Highly developed written and verbal communication skills

**Desirable**
- Tertiary qualifications in a related discipline
- BA Foundations qualification
- Agile certifications such as PSM, CSM or similar
- BA Certification - Agile AAC, ECBA, CCBA, CBAP

Lead a team of Business Analysts (BA) and Process Analysts (PA) in creating the best experiences
for our consultants and customers. As part of the leadership team in an Agile delivery model,
you'll ensure our team is supported to ensure the successful design and development of
solutions for Sales and Service. This will include analysis activities for new and existing business,
product and operational process improvements. You will coach and uplift the capability of the
team to model and analyse business processes and their performance in order to provide insight
and recommendations to develop a Continuous Improvement program of work; define and
document business requirements; work with IT teams to create solution designs; as well as
support user acceptance testing and change analysis.

You'll find yourself engaging with senior stakeholders across the business to ensure all parts of
the features we deliver meet or exceed expectations as part of a complex financial system.
You'll be a part of a significant strategy to create and maintain the Best Experience - Always, for
consultants and customers. With a key focus being customer experience, the platforms allow our
customers channel of choice without compromise of experience.

This is an **8 month secondment **opportunity.

As a leader at A&G, you're expected to role model our values, culture and ways of working. This
involves driving high performance with high integrity and finding solutions that mutually benefit
our customers, business, employees, and suppliers. As a leader, we expect you to demonstrate
commercial discipline, challenger ambition, effective risk management and a One Team
mindset.
**Effectively lead a team of Business and Process Analysts, including**:
? Coordinating which initiatives are assigned to each Business Analyst and/or Process
Analyst
? All administrative functions as required by a leader, e.g. leave, performance management,
etc
? Uplift capability through effective coaching of Business Analysts to gather requirements
and translate them into user stories and acceptance criteria that can be consumed and
worked on by the delivery team;
? Where IT system solutions are included, translating business requirements into functional
and system / I.T. requirements and specifications and briefing these to the Technology
department
? Collaborate with Technology team members within your team and across other teams to
deliver outstanding results for our business stakeholders
? Demonstrate best practice business analysis and mentoring team members under
guidance from the BA Centre of Excellence/ PA Centre of Excellence where required while
updating the team's skills
? Uplifting capability and embedding Process Analysis function to become a core
component of the Sales & Service Continuous Improvement (S&S CI) team

**Ensuring Risk and Compliance Maturity and Culture framework is front of mind and all**
**activities and solutions address obligations and control requirements**
? Ensuring all documentation reflects business understanding and adheres to A&G
guidelines, including our definition of done
? Taking accountability for assigned deliverables and ensuring effective and transparent
communication with the end-to-end delivery team
Build confidence with stakeholders, creating positive relationships and credibility by
working collaboratively through:
? Investigating and measuring process-improvement opportunities and working with the
business to recommend and implement solutions to build a Continuous Improvement
program of work
? Supporting the continuous improvement culture by acting as a strong supporter of
change
? Remaining a positive and proactive contributor whilst modelling a