Administration And Customer Service Officer

Administration and Customer Service OfficerJoin to apply for the Administration and Customer Service Officer role at Royal Rehab GroupAdministration and Customer Service Officer1 day ago Be among the first 25 applicantsJoin to apply for the Administration and Customer Service Officer role at Royal Rehab GroupGet AI-powered advice on this job and more exclusive features.Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home payMeals & Accommodation: Package up to $2,650 for dining and holidays expensesMaxxia Rewards: Enjoy a huge range of discounts through our salary packaging partnerFitness Passport: Discounted access to gym and aquatic centresHealth Insurance: Exclusive HCF discountsCareer Growth: Genuine opportunities for growth and career developmentEAP Support: Free, confidential counselling and wellbeing supportSalary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home payMeals & Accommodation: Package up to $2,650 for dining and holidays expensesMaxxia Rewards: Enjoy a huge range of discounts through our salary packaging partnerFitness Passport: Discounted access to gym and aquatic centresHealth Insurance: Exclusive HCF discountsCareer Growth: Genuine opportunities for growth and career developmentEAP Support: Free, confidential counselling and wellbeing supportAbout Us.
.At Royal Rehab LifeWorks Community, we're redefining health and wellbeing.As part of the Royal Rehab Group, a leading charity with over 125 years of innovation in rehabilitation and community support services, we are committed to empowering individuals to achieve their health goals through evidence-based care and lifestyle medicine.We deliver a comprehensive range of allied health services, including physiotherapy, occupational therapy, speech pathology, dietetics, psychology, exercise physiology, and more.With a strong presence across the eastern seaboard, we are proud to provide innovative, multidisciplinary care tailored to individual needs.We offer a vibrant, inclusive culture the values your expertise.About The Role.
.Join us as an Administration and Customer Service Officer and be the friendly first point of contact for new Royal Rehab LifeWorks clients and their families.
You will work closely with our fantastic Allied Health Leaders, clinicians, and teams, ensuring a smooth and seamless journey from the initial enquiry to receiving the right support from our allied health professionals.This role is all about making our clients feel welcome and supported every step of the way.Key Responsibilities IncludeHandle phone and email enquiries, and pass on complex questions to the right staff.Manage scheduling, waitlists, follow-ups, and escalate service risks as needed.Enter data and keep client records and service agreements accurate and confidential.Deliver monthly reports on clients, trends, revenue, and outcomes.Gather information to help Allied Health staff provide tailored support.Collaborate on treatment plans or Service Agreements aligned with client preferences.Engage with clients to understand their needs and expectations.Escalate concerns, risks, and complaints to Allied Health Leaders.Adhere to NDIS principles and represent RR LifeWorks positively.About You.
.You will be the heartbeat of our team, welcoming customers warmly and ensuring their experience is seamless.
We're seeking someone who excels at connecting with people, has strong organisational skills, and thrives in a fast-paced environment.
If you're passionate about delivering exceptional customer service and love making a positive impact, this role is perfect for you
This position also offers opportunities for career growth and development for those interested in advancing within our team.To be successful in this role, you will also have:Experience in customer service or admin, ideally in allied health or healthcare.Exceptional time management, organisational and communication skills.Proficient in admin systems with attention to detail and confidentiality.Skilled in managing priorities and ensuring high customer satisfaction in busy settings.Knowledge of NDIS frameworks or ability to learn quickly.Ability to work independently and as part of a multidisciplinary team.Demonstrated ability to meet and exceed Key Performance Indicators.High-level interpersonal and communication skills.Ability to manage and prioritise multiple customer tasks in a flexible, responsive environment with support from leadership and management.Your Royal Rewards...Salary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay)Benefits: Fitness Passport & HCF Private Health Insurance discountsMaxxia Rewards: Enjoy a huge range of discounts through our salary packaging partnerCareer growth: Genuine career opportunitiesQLeave: Access to portable long service leave for eligible candidatesWork life balance: Flexible work arrangementsSalary: Competitive remunerationLeadership: Supportive and experienced leadership teamCulture: Friendly and close-knit team environmentWe know diversity makes Precision Health Care a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve.
We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds.If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know.
We are committed to creating an inclusive and accessible environment where all individuals can thrive.What's Next.
.If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us
Please note, only applicants that address this essential criteria will be considered.Visit our Royal Rehab LifeWorks careers page for more information:www.
Royalrehabgroup.com.au/careers/The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, employment history, driver's license and referee checks.
Vaccination against infectious diseases is strongly encouraged.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Royal Rehab Group by 2xGet notified about new Customer Service Officer jobs in Fortitude Valley, Queensland, Australia.Brisbane, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 1 day agoBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia 2 weeks agoAdministration and Customer Service OfficerFortitude Valley, Queensland, Australia 1 week agoBrisbane, Queensland, Australia A$60,000.00-A$65,000.00 3 days agoBrisbane, Queensland, Australia 1 month agoSpring Hill, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia A$50.37-A$50.37 1 week agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 1 week agoMurarrie, Queensland, Australia 1 week agoCustomer Service Officer - IndooroopillyIndooroopilly, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia A$35.00-A$38.00 3 days agoBrisbane, Queensland, Australia 1 week agoCustomer Service Representative & AdministratorAspley, Queensland, Australia 2 weeks agoBrendale, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoMansfield, Queensland, Australia 2 weeks agoMount Warren Park, Queensland, Australia 3 weeks agoBrisbane Airport, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 week agoBrendale, Queensland, Australia 2 days agoChermside, Queensland, Australia 2 days agoMount Warren Park, Queensland, Australia 4 days agoCarindale, Queensland, Australia 2 weeks agoWe're unlocking community knowledge in a new way.
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