Registry Team Leader Birth Registrations

4 days ago

Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

**Role Title**:Registry Team Leader Birth Registrations

**Clerk Grade**:**Clerk Grade 7/8

**Salary** for Clerk 7/8 starting at $113,574, plus superannuation and annual leave loading

**Employment Type**: Ongoing, Full-time

**Location**: Pyrmont, 5 days per fortnight in the office

**This role sits within the Civil Registrations**sect**ion**of** the Operations and Service Delivery**Division**

**About the team**:
The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex.

**Your day-to-day**:
**To be successful in this role you will**demonstrate**:

- Lead and manage a team, building a positive and productive culture, facilitating regular and effective communications, recognising the efforts of the team and reinforcing collaborative behaviours to deliver effective and high-quality service provision.
- Develop and implement processes for improvements in work practices and capability uplift programs to foster knowledge sharing and continuous learning in the team, and drive ongoing improvements to service delivery
- Coordinate the review of highly complex policies and procedures, including consultation with relevant stakeholders to prepare or review supporting documentation to ensure the organisation complies with relevant legislation.
- Manage and drive the delivery of appropriate training and resources for new team members and ongoing development of existing staff, conducting regular performance and development discussions with staff to ensure individual and team goals are achieved.
- Manage the work schedule for the team and optimise the allocation of work across the team to ensure effective resource utilisation and meeting of service standards.
- Trouble-shoot and problem-solve recurring operational issues to ensure the effective adoption of new systems, processes and procedures within the team.

**Closing Date: Wednesday, 20 August 2025 at 9.59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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