Strategic National Account Manager

1 week ago

Melbourne, Victoria, Australia Aurex Group Limited Full time

Strategic account manager
- National commercial accounts
- Buisness Development experience

**Company Overview**:
Our client is a leading Commercial Cleaning Services company based in Melbourne, dedicated to delivering excellent facility management and soft service solutions to their clients. With a commitment to innovation and client satisfaction, they are currently seeking a strategic and client-focused National Account Manager. You will be instrumental in fostering strong client relationships, optimising contracts and contributing to the overall success of the business.

**Responsibilities**:
Client Relationship Management:

- Build and nurture strong client relationships to understand and exceed their unique needs.
- Act as the primary point of contact, fostering clear communication channels and swift issue resolution.

Business Development
- Optimise the contract and find sales opportunities withing existing portfolio
- Collaborate with internal teams to identify and implement service enhancement strategies.

Contract Management:

- Manage client contracts, ensuring adherence to terms and conditions.
- Work closely with legal and finance teams to negotiate contract renewals and modifications.

Problem Resolution:

- Proactively identify and address client concerns, ensuring timely and satisfactory resolution.
- Implement preventative measures to minimize potential service disruptions.

Team Collaboration:

- Collaborate closely with operational teams to ensure a cohesive approach to service delivery, exceeding client expectations.
- Provide leadership and support to achieve shared goals and objectives.

**Qualifications**:

- Bachelor's degree in Business, Management, or a related field.
- Proven track record in client services management within the facilities services industry.
- In-depth understanding of facility management principles, practices and operations.
- Exceptional communication, negotiation, and problem-solving skills.
- Ability to thrive in a collaborative, fast-paced environment.

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