Client Administration Officer Debtor Management

1 week ago

Wollongong, New South Wales, Australia Uniting Full time

At Uniting we believe in taking real steps to make the world a better place. we work to inspire people, enliven communities, and confront injustice. Our focus is always on the people we serve.

We are **bold, imaginative, respectful**, and **compassionate.**

**_ About the Role:_**

The Client Administration team provides a central point of contact for recording of client events within Finance and Subsidy systems and account related enquiries and follow up for the Ageing group of Services.

As an integral member of the Client Administration team, you'll focus on provision of debtor management on current and departed clients, whilst acting as a central point of contact for departed client accounts including refunds, statements and debtor recovery.

**You will be a much valued member of a supportive, fun and social team team and we do offer a hybrid working model and open to Full time or Part time - Lets talk**

**_ Key Responsibilities and accountabilities_**_:_
- Contribute towards the efficiency and effectiveness of the Client Administration Team, client facing activity of the Finance Directorate specifically in regards to Ageing services
- Support all Service streams with effective debtor management on current client accounts
- Manage all departed accounts through issue of accounts and letters, organising of fee overpayments and refunds, and follow up on unpaid amounts including claims on Estates if required
- Respond by phone and correspondence to client account and other enquiries
- Follow up on rejected Direct Debits and also negotiate/monitor repayment arrangements and plans, arrange fixed payment updates
- Provide regular Debtor reports to Service Stream, Management & Directors
- Answer client fee/account enquiries and follow up on matters such as rejected Direct Debits, general debtor matters and enquiries

**_About You:_**
- Administrative and debtor experience in the health or aged care industry
- Excellent written and oral communication skills
- Effective customer service skills
- High level of attention to detail and orientation towards quality in written documentation and records keeping
- Demonstrated ability to forge relationships and navigating a complex organisation

**_Even Better:_**
- Experience in debtor software

**_ What is in it for you?_**
- Work with like-minded, dedicated, respectful people within an organisation that celebrates diversity
- Salary Packaging benefits as an NFP - extra $15,900 as a tax-free salary component + additional $2,650
- Flexible working arrangements, exceptional career opportunities
- Uniting actively promotes from within
- Excellent employee assistance program to support your wellbeing

**To review the Position Description please click on the link below**

***Client Administration Officer - Debtor Management (2) PD.pdf**

**_ At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19. We require all employees to be fully vaccinated against COVID-19 (3 doses) as a condition of employment._**

Uniting is proud to be an EEO employer. Uniting supports an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity, and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

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