Debtor Management Team Leader

**Debtor Management Team Leader - Fixed term to June 2026. Role based in Unanderra - Hybrid work model.**

**About Uniting**

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are** imaginative, respectful, compassionate and bold.**

**About the Role**

This role is within the Client Administration team. This team is a part of the Finance Shared Services Division. The Client Administration Team provides a central point of contact for recording and reporting on client transactions within the Finance and subsidy system related to account enquiries and follow up for the Ageing group of Services.

This role is a Team Leader position with the Team being focused on debtor management, assisting clients with finance and account related enquiries, with follow through to resolution, while acting as a central point of contact for debtor reporting and debtor recovery for Uniting NSW/ACT.

**Key Responsibilities**

As the Debtor Management Team Leader your role will:
**Financial Management**:

- Prepare & Issue Financial reports as required such as monthly client debtor reports
- Ensure that all activities and operations are preformed in accordance with the allocated budget and policy guidelines.
- Achieve objectives by allocating resources, reviewing progress and adjusting course of action as required.

**Operational Processes**

Undertake all debtor management activity, not limited to but including
- Manage and review clients Method of Payments and implement payment plans
- Determine and manage clients requiring financial management assistance, including attendance of tribunal hearings on behalf of Uniting
- Provide project support and management to function and system changes involving the Client Administration Team.
- Ensure effective conduct of client facing discussions, correspondence and activities related to debtor management, including account enquiries and follow up of unpaid accounts and unpresented cheques.
- Manage client refunds and ad-hoc direct debit processes and follow up
- Ensure non-standard accounts are issued in a timely fashion each month, including for Home Care Package statements and departed clients
- Ensure effective liaison with all service streams regarding client debtor issues, accounts and resolution process
- Provide support and manage projects relating to financial systems, functions and processes effecting the Client Administration Team
- Ensuring your team can negotiate the setting up of payment plans and alternative payment methods
- Ensuring your team follows up on rejected Direct Debits, Fixed Payments - Centrepay.
- Ensure data integrity through monitoring and checking processes.
- Regulatory compliance and reporting as required
- Implement Uniting policies, processes, systems and platforms so as to ensure efficiency.
- Maintain awareness and fulfill responsibilities, authorities and accountabilities as defined by Uniting's health, safety and wellbeing management system and in adherence to the attached WHS responsibilities by role.
- Liaise with Government services including Services Australia, Centrelink and Medicare
- Liaise with other Finance Team members around transactional adjustments required and/or any Fee matters

**People Management**
- Represent the Client Administration Team to internal and external stakeholders
- Actively engage and participate in the company's performance management framework and review processes.
- Structure and staff your team with appropriate skills, capability and talent.
- Positively model and hold direct reports accountable for upholding the Code of Conduct and Ethical Behaviour for Uniting.
- Coach your team to respond by phone and written correspondence to client account and any other queries
- Work in support of other Uniting functions and teams to foster coordination across the organisation, avoiding duplication, standardizing on efficient processes and delivering continuous improvement

**Qualifications and Experience**

This role requires 3+ years' experience leading a team in a managerial role and 3+ years of Debtor management experience
- Proven track record of Debtor management
- Demonstrated experience successfully leading a team.
- Aged or Community Sector Experience highly desirable.
- A demonstrated passion for social change and contributing to an organisation of influence for the most disadvantaged.
- Skilled at navigating complex organisations, forging relationships and managing through influence.
- Strong written and verbal communication skills.
- Highly detailed and orientated towards quality in written documentation and record keeping.
- Thrive on helping others succeed.

**Even Better**
- Diploma or Degree qualification in Management or Accounting.

**What We Offer You**
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with