Telecommunications Supervisor

2 weeks ago

Sydney, New South Wales, Australia Four Seasons Full time

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
About the role:
Reporting to the Front Desk Manager, this pivotal role is responsible for leading the daily operations of the Telecommunications Department, ensuring each guest interaction reflects the intuitive, warm, and seamless service that defines Four Seasons Hotel Sydney.
What you will do:
Oversee the daily operation of the Telecommunications department
Leading, coaching, motivating and developing our onsite telecommunications team
Enhancing and maintaining our high service quality and standards
Maintaining Global standards in communications related areas including FS Chat
Working closely with other departments on a day to day basis including Reservations and Front Desk
What you will bring:
A minimum of 1 year experience in a similar role within reservations or front office in a large international hotel
Sound understanding of Rooms Division
S trong written and verbal communication skills
Opera experience essential
T he ability to inspire the team with a hands on approach and leading by example
The ability to work weekends and evenings as the department operates 7 days a week
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
If you think you are a fit for this role, we look forward to receiving your application
We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that's you, we will contact you to set up a time to get to know each other.

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