Client Relations Manager
2 weeks ago
OverviewMontessori Care is looking for a driven and empathetic Client Relations Manager to lead our front-line client engagement and support operations and service delivery.As a Client Relations Manager, you'll be the bridge between our clients and high-quality, person-centred care.
You will oversee and inspire a team of support workers while actively engaging clients to co-design services that improve independence, wellbeing and social inclusion.This is a people-first leadership role that combines service delivery, client advocacy, rostering oversight, community outreach, and team supervision - driven by the goal of life-changing outcomes for our clients at one of the fastest growing companies in the Aged & Disability sector.If you\'d like to be a force for change, apply now
ResponsibilitiesBuild deep relationships with clients, their families, and support networks to foster high quality service deliverySupervise and guide a team of passionate Support WorkersLead quality service planning and delivery aligned with NDIS and Aged Care standardsManage client onboarding documentation, incident reporting, case management, coordination and administrative documentationRegularly review client files and relevant resources to ensure the provision of quality, safe supportsDeal with multiple stakeholders to ensure participant goals and objectives are being metChampion community engagement—attending events, connecting with healthcare providers, and growing Montessori Care's local presenceDrive continuous improvement by acting on client feedback and participating in policy reviewsAbout YouExperience in Disability, Aged Care or community servicesStrong interpersonal skills with a heart for advocacy and supportProven leadership ability in managing small teamsTech-savvy: confident using CRMs, case notes, and digital systemsFull Australian Driver's License + own carValid First Aid + NDIS compliance (or willingness to obtain)A problem-solving mindsetEfficient and effective communication skillsSeniority levelMid-Senior levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesHome Health Care Services
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