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Client Relations Manager

1 month ago

Sydney, New South Wales, Australia Innergrowthhub Full time
Client Relations Manager - (Full -Time)
  • Sector : Community Services & Development
  • No. of Openings : 1
  • Job Type : Full-Time
  • Location : Sydney, NSW
  • Salary range : Based on your experience
  • Experience Required : 1+ Years

Innergrowth Hub, a respected NDIS Support Provider, is seeking a proactive and compassionate Client Relations Manager to join our Sydney team. This role is crucial for ensuring the satisfaction and retention of our clients by providing outstanding service and support.

What you'll do...
  • Serve as the primary contact for clients, addressing their needs and concerns with speed and professionalism.
  • Develop and maintain strong relationships with clients to enhance their overall experience and satisfaction.
  • Collaborate with service teams to ensure that client care plans are executed flawlessly and adjusted as necessary.
  • Implement client feedback mechanisms to identify areas for improvement and work with management to refine services.
  • Manage client communications and coordinate client events and workshops.
What we're looking for...
  • A passionate leader with a strong commitment to client service excellence.
  • Excellent interpersonal and communication skills, capable of building and maintaining positive relationships.
  • Experience in client service or relationship management, preferably in healthcare or community services.
  • Ability to work strategically, with strong problem-solving skills and attention to detail.
  • Must have relevant qualifications in business, management, or a related field.
  • Current Police Check and Working With Children Check.
Why join us...
  • Competitive Salary: Attractive remuneration reflecting your skills and experience.
  • Career Growth: Opportunities for professional development in a supportive and dynamic environment.
  • Positive Impact: Make a real difference in the lives of our clients and their families.
  • Employee Support: Access to wellness programs and a supportive team culture.
Our questions to you...
  • Do you have the right to work in Australia?
  • Do you have previous experience in a client relations or account management role?
  • Are you willing to undergo a background check prior to commencement?
  • Do you possess a current Australian driver's license?
  • How many years of experience do you have in a management role?
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