Business Support Lead

**Job no**: 495992
**Work type**: Permanent Full-time
**Location**: Knox Civic Centre
**Categories**: General Administration

**About the role**

We have an exciting opportunity for a dynamic and motivated Business Support Lead to join our City Safety & Health team. If you're passionate about people, processes and performance, this could be the perfect fit.

In this newly created role, you'll lead the day-to-day operations of our Business Support Officers, ensuring the consistent delivery of high-quality administrative and operational support.

You'll play a key role in fostering a positive, high-performing team culture, while identifying opportunities to streamline systems and improve service delivery.

Working closely with the Coordinator Business Support, you'll help drive continuous improvement by delegating tasks, monitoring team performance, and supporting enhancements in operational efficiency, data accuracy and customer experience.

This is a full-time permanent role at our Civic Centre in Wantirna South, a short walk to the Knox Shopping precinct. We support flexible working arrangements while ensuring operational needs of the role are met.

This is a Band 6 classified role. Remuneration will be $95,488.69 to $104,288.00 (depending on experience) plus superannuation in accordance with the Superannuation Guarantee.

**What you will bring to this role**

The key selection criteria for this role are:

- Demonstrated experience in leading, developing, and motivating teams in a high-volume, fast-paced environment, with the ability to create a positive, engaged, and productive team culture
- Strong analytical and problem-solving skills to review, implement, and enhance operational systems and administrative processes, improving efficiency, streamlining workflows, and optimising overall service delivery
- A strong commitment to delivering exceptional customer service across multiple channels, with the ability to manage escalated enquiries, address complex issues and ensure timely resolution of customer complaints
- Exceptional interpersonal and stakeholder management skills, with the ability to collaborate effectively with both internal and external stakeholders to enhance customer experience and build positive relationships
- Experience in a regulatory and compliance role within local government is preferred, including proficiency in Microsoft Office and familiarity with TRIM and Infor Pathway

**How to apply**

A link to the can be found in the job listing on our Knox City Council Jobs and Careers page.

**Why work at Knox**

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

- Accrued or rostered days off available for full-time roles, depending on operational requirements
- Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave
- Salary sacrifice option for Council-owned childcare fees
- Opportunities to take on temporary roles or work in different teams to build skills and support career growth
- Support towards further study
- 50% off Knox Leisureworks memberships
- Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

**To find out more about the benefits of working at Knox City Council, visit**knox.vic.gov.au/why-work-knox**

**Inherent requirements**

To view the inherent requirements for this position please see attachment below.

**Our commitments**
- Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse._
- Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation._

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**Advertised**: 17 Apr 2025 AUS Eastern Standard Time
**Applications close**: 11 May 2025 AUS Eastern Standard Time